Spa Reception Supervisor

2 weeks ago

Banff, Alberta, Canada FAIRMONT Full time

Company Description
Join the team at Fairmont Banff Springs.

Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.

It's the perfect work/life combination.

Job Description Spa Reception Supervisor**Are you the one always pampering people? Do you possess this magic touch that leads a spa reception team to exceed expectations whilst having fun at work? When you hear 'hospitality', does that sound like your every-day passion? If so, the welcome desk at the Fairmont Spa is looking for your leadership talents.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
  • Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
  • Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
  • Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

  • Strategize and create initiatives to deliver the best experience in a luxury spa whilst surpassing the profitability of Spa Reception and Boutique area.
  • Empower yourself to drive accountability for our employees to turn moments into memories for our guests and our employees.
  • Utilize your creativity as well as you verbal and written customer relation skills to turn guest issues into opportunities and loyal patrons.
  • Select, train, coach, retain, evaluate and recognize the team members that will reflect your vision of a spectacular, efficient, driven, effective and collaborative team.
  • Drive increased scores and celebrate successes for Employee Engagement Survey, Leading Quality Assurance audits, Guest Satisfaction results and our financial performance.
  • Carry out any other duties and responsibilities as assigned.

Qualifications Your experience and skills include**:

  • Previous experience as a Spa Reception/Front Desk Supervisor, Senior Spa Concierge or hotel Front Desk/Front Office Supervisor an asset.
  • Graduate of Hotel Management or Hospitality program an asset
  • Highly organized, goalsoriented with the ability to be flexible and work well under pressure in a fastpaced, changing environment.
  • Strong leadership skills, able to lead colleagues to achieve the department's vision and goals.
  • Selfmotivated individual, effective communicator who enjoys working with people and pays attention to details.
  • Able to stand and walk throughout shift.

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

**CWMR-3

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