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Client Representative Help Desk Escalation
3 months ago
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
Job Duties / Accountabilities:
Support the Talent Acquisition Team:
- Provide support with requisition assignment when required
- Support issues and root cause of incidents and problems are understood, and ensure appropriate actions are taken to resolve and prevent recurrence
- Manage System access for new recruiter and coordinate and administer training plans to new recruiters
- Treat requests from internal and external recruitment inboxes:
- Create / modify methods and procedures documentation for various programs and tools
- Provide support for the tracking of background check requests
- Manage the Quality Adherence Program
Communication and Social Media:
- Write, translate & distribute communications to the Talent Acquisition Team
- Write, publish and select assets on organic posts on Bell's corporate account
Projects Co-ordination:
- Review enhancements and projects after implementation for compliance to specifications
- Ensure that various steps to implement a project/process are respected
- Coordinate testing of task specifications and projects within the user area
- Facilitate identification of process improvements or system enhancements often requiring the coordination of multiple functional areas
- Maintain leadingedge business and technical knowledge through a personal development plan, remain current in industry best practices related to process mapping and project management
Essential Qualifications / Competencies:
- University or college diploma in project management or any HR related field or equivalent work experience
- Strong analytical skills
- Excellent written and verbal communication skills in French
- Intermediate knowledge of MS Word, Outlook, PowerPoint and Excel (Advanced) test will be administered
- Ability to manage multiple activities at a high level and dive into details when challenges arise
- Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from crossfunctional teams
- Understand and articulate requirements and issues from a business perspective
- Ability to prioritize workload and time accordingly to balance multiple requests and projects
- Ability to work with minimum supervision and in a virtual team setting
- Ability to communicate effectively via various medium to internal and external stakeholders
- Bilingualism is required as in the course of their duties, this individual will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications / Competencies:
- Project Management experience preferred
- Experience with Social Media organic posts
- Experience with Mailchimp and Canva
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type:
Union
Job Status:
Regular - Full Time
Job Location:1 Alexandre Graham, Verdun, Québec or 5115 Creekbank, Mississauga, Ontario
Flexible work profile:
Remote
Application Deadline:03/26/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Created:
Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.
