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Health Advocate Representative

3 months ago

Edmonton, Alberta, Canada Government of Alberta Full time

Job Information:

Job Requisition ID: 43405

Ministry:
Health

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Regular

Scope:
Open Competition

Closing Date:
August 3, 2023

Classification:
Program Services 3 Market Adjustment

About Us:


The Office of the Alberta Health Advocates assists Albertans in dealing with concerns about services impacting their health, and in becoming empowered and effective advocates.

The Office represents the voices of Albertans in the ongoing development of the health system.

Role:


The Health Advocate Representative will serve as a liaison to related health care stakeholders with a shared interest in complaint resolution and quality assurance.


You will be the point of contact for Albertans who have inquiries, concerns or complaints related to the health care system.

You will demonstrate strong interpersonal skills and agility when dealing with highly sensitive concerns and complaints.

You will also anticipate emotional triggers and mitigate reactions while providing sound responses and recommendations to assist in early resolution.


This role will require you to lead investigations by developing an investigation plan, conducting interviews, gathering information, writing reports, providing recommendations, and informing the complainant of the disposition of the investigation while working within the Alberta Health Act and the Mental Health Act.


As the Health Advocate Representative, you will also develop and deliver education and public awareness resources for patients, families, clients and the public to advance the understanding of the Health Charter, patient rights, and information related to health care services.


Qualifications:


University degree in a related field (Social Sciences, Social Work, Public Health, Criminology, Sociology, Psychology, Nursing & Psychiatry) plus a minimum 2 years' experience working as a Social Services professional is required.


Experience is required in:

  • Minimum 1 year conducting investigation
  • Minimum 1 year receiving & reviewing complaints
  • A complaints handling role
  • Experience providing outreach services
  • Delivering public education materials & training to various stakeholders within health care field

The following are considered assets:

  • Indigenous awareness training
Equivalencies maybe considered - directly related education or experience on the basis of:

  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education.
A valid Alberta driver's license is also required.

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.


This link will assist you with understanding competencies:

Salary:

$2,588.06 to $3,397.76 bi-weekly ($67,548 to $88,682 / year)

Notes:

There are nine full time permanent positions available.

Hours of work:
Monday to Friday; 8:15am - 4:30pm

Position Location:
Street NW Edmonton, Alberta, T5J 2Y2

Other information:

  • A cover letter outlining how your experience relates to the qualifications of this role is required.
  • Written assessment may be used as part of the screening/selection process.
Links and information on what the GoA has to offer to prospective employees.

  • Working for the Alberta Public Service
  • Pension plans:
  • Public Service Pension Plan (PSPP)
  • Management Employees Pension Plan (MEPP)
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and worklife balance
  • Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
  • Research Alberta Public Service Careers tool
    How To Apply:

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.


Resources for applicants:

Closing Statement:


This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

If this competition is closed as per the closing date noted above, please continue to check