Pt - Host/cashier - Constant Grind (Wed - Fri)

2 weeks ago

Ottawa, Ontario, Canada Hard Rock International (USA), Inc. Full time

Overview:

Responsibilities:


The Host / Hostess ensures every guest is greeted in a prompt, courteous and friendly manner, and thanks guests as they are leaving the restaurant.


Essential Job Functions include:

  • Manage reservation system to retain guest preferences, preassigning seating when necessary
  • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
  • Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
  • Offer a cordial farewell to every guest, thanking them for dining and invite them back
  • Communicates constantly with management and service staff to ensure efficient operations
  • Maintain positive relations with guests at all times
  • Maintain complete knowledge of scheduled daily activities, inhouse groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
  • Answer restaurant telephone courteously and efficiently
  • Speak to guests' and coworkers using clear, appropriate and professional language
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with mínimal amount of disturbance to other guests.
  • Maintain cleanliness of work areas throughout the shift
  • Notify management of maintenance repair issues
  • Performs all other jobrelated duties as request.
  • Lives the Brand


This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.


Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • Must be at least 18 years old.
  • Performs duties which require bending & reaching.
  • Standing or moving, for up to 8+ hours.
  • Ability to turn or twist body parts in a circular motion.
  • Maintains a wellgroomed appearance.
  • Follows all uniform guidelines.
  • Practicing all general safety & sanitation standards.
  • Recycling products, where possible.
  • Remaining calm in a hectic, fastpaced atmosphere.
  • Demonstrating a high level of organization, attentiontodetail and a senseofurgency.
  • Displaying a positive and outwardly friendly attitude toward guests and coworkers.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

SKILLS

  • Must possess strong listening skills.

PHYSICAL DEMANDS

  • Ability to stand and sit for extended periods of time.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 50 pounds or more.
  • Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Additional Details:

  • Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL
  • SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
  • We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._

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