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Front Counter Attendant
3 months ago
Location: 104 Damascus Rd, Bedford, NS B4A 0C- Mary's Brown's Chicken is a wholly owned and operated Canadian company that dates back to 1969 and has over 200+ locations nationally.
It is Canada's fastest-growing franchise and recipient of the Canada Franchise Association's Franchisee's Choice Award for 5 years consecutively._
The Front Counter Attendant, under the direction of the Store Manager, will primarily be responsible to proactively attend to customer complaints in a professional manner.
Essential functions
Main Heading:
- Proactively attend to customer complaints in a professional manner
- Advise customers on food and beverage choices, making suggestions when necessary
- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Maintain a high level of product and service knowledge
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels
- Participate in merchandising and promotional activities
- Ensure store conditions are consistently upheld to established standards
- Adapt communication style in order to deliver information effectively to a range of individuals
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
- Estimate or quote prices, credit or contract terms, tradein allowances, warranties, and delivery dates
- Take orders from customers and prepare products for purchase
- Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
- Assist with display of merchandise
- Assist with inventory management
- Ensure accuracy in all transactions, inventory, and procedures
- Participate in all manner of store maintenance
- Prepare merchandise for purchase, rental, or lease
- Work in partnership with management and other employees to maximize store sales and instore presence
- Answer external and internal phone calls and transfer calls to the appropriate departments
- Ensure that all health, safety, and security regulations are adhered to and required standards are met
- Prepare sales and accept cash, credit card, or automatic debit payment
- Extended periods of standing, and other physically demanding conditions
- Lifting, moving, or manipulating objects up to 15 kilograms
- Flexible hours including nights, weekends, and holidays
- Interaction with customers/clients, and the public at large
- Operation of POS system
Policy
- Adhere to all policies and plans through communication, action, and consistent enforcement.
- Effectively and efficiently perform all job functions following policy and leading by example.
- Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed.
- High school diploma, GED, or equivalent
- One year of experience in customer service
- Ability to work individually as well as part of a team
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- High level of integrity and work ethic
If our interests align, we will definitely contact you