Business Performance Lead

2 weeks ago

Ottawa, Ontario, Canada Canadian Blood Services Full time

Please note:

This position is primarily remote, the successful incumbent must be located in Canada and be able to access one of our Canadian Blood Services locations.

You will be required to come on-site for meetings or phone/computer maintenance.

Job category:
Hospital relations and medical services

Job posting ID: 3948

Employment status:
Regular full-time

Classification:
PTS/MGT/IT B

Salary/Rate of pay:
$84,000 to $99,000

Application deadline:

Somewhere in Canada there's a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians.

Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.


Join Canada's Lifeline and make a meaningful difference every day.

About the role
Canadian Blood Services is looking for a
Business Performance Lead to join our Stem Cells team. The work of a Business Performance Lead is integral to Canadian Blood Services role as
Canada's Lifeline.


In this role, you will be responsible for planning, corporate reporting, environmental scans and comparisons, data management and analysis, and project scope assessments.

You will work closely with the operations and planning & compliance teams to achieve defined objectives in accordance with established performance goals.

Additionally, you will collaborate with Relationship Management Associate and other internal stakeholders ensuring the incorporation of relevant information in the creation of plans while comparing and analyzing historical trends.


Responsibilities include:

  • Provides professional planning support for decision makers including systematic and ongoing review of the external environment, trend and situational analysis, identification of challenges and opportunities, assessment of internal strengths and weaknesses, conducts organizational and analytical studies and projects, analyses and interprets external and internal information, and makes forecasts, estimates, projections and recommendations.
  • Applies extensive knowledge of policy and program and delivers on all reporting and analytics requests, ensures the quality of reports and analytics, and that analytical support tools are created to meet business needs.
  • Ensures that process performance monitoring metrics are developed and monitors the KPIs, dashboards and benchmarking for the Stem Cell program.
  • Manages and oversees all stem cell committees and corporate reporting initiatives to improve operational compliance and effectiveness.
  • Liaises with Donor Experience, Donor Relations, Marketing, and Communications to understand historical data, statistical forecasts and market intelligence. Collaborates with customer facing teams to understand demand projections and assumptions/evidence as required.
  • Establishes, monitors, and develops metrics as needed and collaborate with other senior leaders to drive improvements in Stem Cells planning metrics.
  • Manages preparation, review and dissemination of stem cell management and corporate performance reporting.
  • Ensures issues that could impact demand and supply are documented and shared and adjustment made as needed.
  • Monitors recruitment operations against the defined recruitment targets and identifies tracks, communicates and/or escalates any identified issues. Provides advice and information to Stem Cells, Donor Relations, and Marketing on trends/areas requiring analysis/mitigation.
  • Performs other related duties as required.

Education, Training and Experience:

  • Postsecondary level education in a relevant discipline from a recognized academic institution, preferably in Mathematics, Statistics or Business Administration at the graduate degree preferred.
  • Minimum of five years of progressive experience in planning/forecasting and/or data/information management and statistical analysis, report design/layout, and testing/data validation.
  • Experience working directly with medical data and analytics would be considered an asset.
  • Demonstrated analytical, problem solving and organizational skills and ability to manage competing priorities, urgent issues and complex business problems.
  • Strong client interfacing skills and ability to effectively interact with a wide range of teams and senior leaders.
  • Ability to interpret and analyze information including translating analytics into meaningful strategies.
  • Extensive knowledge of database management, Excel, MS Word, PowerPoint, webbased technology, working knowledge of VBA and SQL would be an asset.
  • Experience with managing budgets effectively would be an asset.
  • An equivalent combination of education, training and experience may be considered.

Demonstrated Knowledge, Skills and Abilities:

  • Advanced oral and written communication skills in English (French is considered an asset).
  • Excellent presentation and group facilitation skills. The ability

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