Assistant Manager, Starbucks

2 weeks ago

Ottawa, Ontario, Canada Algonquin Students' Association Full time

Assistant Manager, Starbucks

Students' Association Mission:

To create an environment that inspires a passion for student success.

Desired Results of the Position:

  • Exceptional hospitality service focused on delivering exceptional customer service to all members of the community.
  • A collaborative work culture initiated by Managers which empowers all staff to deliver excellent work.
  • An operation dedicated to coaching and mentoring staff.

Nature and Scope:

Under the Manager, Starbucks, the Assistant Manager, Starbucks (AMS) will actively support all aspects of Starbucks operations. The individual is accountable for upholding and implementing operational standards to ensure safe and efficient daily operations. The AMS will build effective relationships with all Management and staff. They will help execute programs that build customer loyalty and consistently deliver exceptional customer service. The AMS will maintain harmonious relationships and develop a culture of communication, coaching, and mentorship. They will empower all staff to meet or exceed the Students' Association's and
Starbucks' standards and commitment to quality.

Job Duties:

  • Work together with other staff to create a positive work environment that produces a high level of satisfaction among customers, staff, fellow employees, and clients.
  • Hire, train, and schedule staff, both full and parttime employees.
  • Prepare weekly Barista schedules, ensures Starbucks deployment requirements are met.
  • Accountable for labour costs.
  • Fulfill Starbucks Barista certification training protocol along with providing respectful and encouraging coaching as needed.
  • Provide direction, motivation and leadership.
  • Manage, coach and discipline employees when required. Ensure that all policies and standards are followed.
  • Assist execution of effective reward and incentive programs for staff. Encourage employee excellence and the highest commitment to customer service at all times.
  • Maintain a calm exterior presence during high volume or unusual events to keep the store operating to standard and set a positive example for the Starbucks Lead team.
  • Prepare, train staff for Starbucks promotions and seasonal roll outs.
  • Ensure excellent beverage and food products for all customers by adhering to Starbucks recipe and presentation standards.
  • Support promotion and market research for the operation in partnership with the Communications and Marketing department.
  • Develop and maintain positive relationships with Starbucks Corporate personal along with all vendors, suppliers and equipment technicians.
  • Ensure that the license store daily manual is completed and QASA standards are met.
  • Secure a sanitary and a safe work environment at all times.
  • Supervise all aspects of daily front of house operations, including service, temperature logs, cleaning schedules, opening and closing checklists, equipment maintenance schedules, etc. are completed to the highest quality standards and timely.
  • Safe and proper use of equipment, both setup and takedown procedures.
  • Assist with ordering and inventory ensuring sufficient stock levels, maintain product par levels and daily pulls. Manage waste, and drive profitability.
  • Identify new potential areas for increased business.
  • Balance tills and deposits.
  • Supply feedback on guest comments in a timely fashion.
  • Maintain all required food service sanitation certifications (foodsafe, etc.)
  • Adhere to all provincial requirements and standards regarding Workplace Health & Safety and Workplace Hazardous Material Information Systems.
  • Familiar with all the first aid stations, supplies, and equipment. Report any injuries or accidents as well as close calls to the manager on duty immediately.
  • Ensure staff wear clean and proper uniform attire at all times when working.
  • Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
  • All other duties as assigned

Core Competencies:

  • Communication
  • Leadership
  • Coaching and Mentoring
  • Teamwork
  • Time Management
  • Problem Solving
  • Decision Making and Judgement
  • Planning and Organizing
  • Enforcing Laws, Rules and Regulations

Desired Skills and Qualifications:

  • Starbucks and or Café experience is an asset.
  • Two years of supervisor experience in a hospitality environment.
  • Demonstrated ability to lead a team.
  • Excellent training, coaching, and mentoring skills are essential.
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
  • Ability to supervise employees, including organizing, prioritizing, and scheduling.
  • Excellent verbal and written communication skills.
  • The ability to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all employees.
  • Demonstrated ability to perform under pressure in a timesensitive environment.
  • Strong analytical and dispute resolution capabilities.

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