Performance Manager

1 week ago

Edmonton, Alberta, Canada Cox Automotive Full time
The Xtime

Client Performance Manager position is responsible for conducting in-dealership consulting activities while displaying a comprehensive understanding of Xtime product(s), associated functionality, and automotive dealership operations. The Client Performance Manager is responsible for client retention within their assigned clients.

  • Retain assigned client accounts in line with goals.
  • Partner with client and internal teams to coach/teach/train fixed operations/servicedrive best practices.
  • Build relationships with key users & decision maker.
  • Manage engagements across assigned client base in line with daily goals.
  • Ensure effective set up and execution of key activities in the prelaunch process of new clients.
  • Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
  • Proactively address at risk situations with client base.
  • Schedule and manage calendar/client meeting invitations across client base.
  • Maintain a solid working knowledge of all related product functionality.
  • Effectively communicate product enhancements/changes as and when required.
  • Harvest and upsell to current clients when and where applicable.
  • Create raving fans by 'wowing" clients with exceptional customer service and support.
**Key Responsibilities: - Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio.

  • Provide proactive customer relationship management as primary point of contact postimplementation of Xtime's product(s)
  • Maintain expected level of client engagements on both a monthly & quarterly level in an effort to drive product performance & minimize potential client churn risk
  • Conduct indealership consultative efforts to ensure Xtime product(s) are configured to customer processes
  • Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
  • Provide L2/L3 technical support to enterprise customers as requested
  • Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
  • Act as an enterprise customer and dealership advocate within Xtime
  • Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
  • Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
  • Act as point of escalation for dealership customer accounts identified as high churn risk
  • All other duties as assigned.

50% Travel Expected. As a remote team member overnight travel will be expected to client sites and work events.

**Required Qualifications: - Bachelor's Degree in Business preferred

  • At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
  • Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
  • Working knowledge of one or more DMS systems (desirable)
  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with nontechnical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously as this is a remote position
  • Desire to work in a highly collaborative atmosphere
  • Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.
**Preferred Qualifications: - Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes

  • Account and/or Client Management experience with proven track record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basic understanding of webbased systems
**Competencies for Success: -
Build Relationships:Building, leveraging and maintaining relationships within and across workgroups.
-
Develop Self and/or Others: Planning and supporting the development of knowledge, skills and abilities to fulfill current and future job responsibilities more effectively.
-
Drive for Results:Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excell

  • Performance Management

    1 week ago

    Edmonton, Alberta, Canada Alberta Innovates Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Alberta Innovates is seeking a Business Partner accountable for supporting health investments managed by the Research Portfolio. Are you our next Business Partner, Health Innovation? You would be a good fit for this position if you: Are passionate about health...

  • Manager, Analysis and Performance Management

    1 week ago

    Edmonton, Alberta, Canada Lock Search Group Full time

    Estimating Manager - Modular Construction Our client is a local leader in the construction industry with decades of success in delivering quality projects on time. In the role of Estimating Manager, you will be pivotal in managing the estimation process for a range of Modular construction projects. Your main duties will include leading a team of estimators,...

  • Manager, Analysis and Performance Management

    1 week ago

    Edmonton, Alberta, Canada Cancore Building Services Ltd Full time

    The City of Lloydminster is a vibrant and unique bi-provincial city located directly on the Alberta / Saskatchewan border. Boasting a population of over 31,000, this community blends rural charm with modern conveniences on both sides of the border. The city thrives on a robust economy, expanding retail and business sectors, and a variety of attractions for...

  • Manager, Analysis and Performance Management

    1 week ago

    Edmonton, Alberta, Canada Lock Search Group Full time

    Estimating Manager - Modular Construction Edmonton, AB Our client is a local leader in the construction industry with decades of success in delivering quality projects on time. In the role of Estimating Manager, you will be pivotal in managing the estimation process for a range of Modular construction projects. Your main duties will include leading a team of...

  • General Manager, PerformanceGeneral Manager, Performance

    1 week ago

    Edmonton, Alberta, Canada Summit Search Group Full time

    Our client is a dynamic Industrial Distribution company with a considerable network and infrastructure throughout the Canadian and US marketplace. As the senior manager for the region, working out of the company's Edmonton location, the General Manager will have full P&L responsibility for the Canadian region and management team responsibility, safety,...

  • Performance Analyst

    1 week ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:49164****_Are you passionate about data analytics, performance measurement, and management, and drawing insights from data to support business outcomes? Do you have a high attention to detail, like to question "Why?", and understand the importance of data quality assurance? Bring your analytics expertise to the City of Edmonton as a Performance...

  • Operations Performance Management Supervisor

    1 week ago

    Edmonton, Alberta, Canada Agropur Full time

    Job Type: Regular Invest in you, JOIN AGROPUR. We dairy you The O.P. M. Supervisor will be responsible for managing demand for a specific product category. You will search, manipulate, compare, extract, analyze and pull together in presentation form demand management data. You shall draft short, medium and long term sales projection proposals, track...

  • Program Manager, Service Innovation and Performance

    1 week ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:50038**The Service Innovation and Performance branch enhances the City of Edmonton's programs and services through evidence-based decision-making and business performance. Working with six Department Strategy Sections, the Service Innovation and Performance branch advances the City Plan and plays a critical role in implementing the City Plan and...

  • Manager, Performance Policy

    4 weeks ago

    Edmonton, Alberta, Canada Hertz Full time

    We are looking for Manager in Training with a passion to drive customer satisfaction while being the brand ambassador. 00 per hour Discounted Travel and Food · The Manager in Training program provides hands-on-training in: Sales, Operations, Customer Service, finance, fleet management and people management. A valid driver's license is required. Strong...

  • Manager, Performance Policy

    2 months ago

    Edmonton, Alberta, Canada Hertz Full time

    We are looking for Manager in Training with a passion to drive customer satisfaction while being the brand ambassador. 00 per hour Discounted Travel and Food · The Manager in Training program provides hands-on-training in: Sales, Operations, Customer Service, finance, fleet management and people management. A valid driver's license is required. Strong...

  • Analyst, Performance

    1 week ago

    Edmonton, Alberta, Canada AIMCo (Alberta Investment Management Corporation) Full time

    Who Are We?This is a unique opportunity that is responsible for measuring how well AIMCo ensures the prosperity, security, and opportunity for hundreds of thousands of Albertans. The Investment Performance and Analytics (IP&A) group provides independent, insightful, accurate and timely investment performance, analytics, and attribution information for...

  • Building Performance

    1 week ago

    Edmonton, Alberta, Canada WSP Canada Full time

    The Opportunity:WSP is currently seeking a Building Performance & Sustainability Consultant to join our Building Performance Team in Edmonton, AB. Candidates should have the desire to learn and apply new skills as they work to make buildings more sustainable. An education or background that includes building construction, building systems, or industry...

  • Performance Head Coach

    1 week ago

    Edmonton, Alberta, Canada GoodLife Fitness Full time

    Position DescriptionPERFORMANCE HEAD COACH:What is a Performance Head Coach?The Performance Head Coach is responsible for providing exceptional service to all Performance Members and developing their Coaches while ensuring the success of Performance programming (Regymen, Ninjafit, PEAK and other Performance Programs).Do you have what it takes?:Ability to...

  • Building Performance

    1 week ago

    Edmonton, Alberta, Canada WSP Full time

    The Opportunity:Why WSP? We value and are committed to upholding a culture of Inclusion and Belonging:Our Flexible Work Policy we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. A Canadian success story ...

  • Mgr - Development&performance

    1 week ago

    Edmonton, Alberta, Canada WestJet Full time

    Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.Join us and love where you're going.Reporting to the General Manager the Development...

  • Supervisor, Business Performance and Analytics

    1 week ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:49448**Are you passionate about data analytics, performance measurement and management, and drawing insights from data to support business outcomes? Bring your leadership expertise to the City of Edmonton as the Supervisor, Business Performance and Analytics.Aligned with Department, Branch and Section plans, as well as Enterprise Performance...

  • Business Performance Analyst

    1 week ago

    Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:49331**With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will: Devise technical methods for collecting and analyzing background material and data on technical operations, fiscal or economic developments to assist business areas with risk identification, assessments,...

  • Stage Consultant(e) Performance Management

    1 week ago

    Edmonton, Alberta, Canada Manulife Insurance Malaysia Full time

    National Small Business Consultant page is loaded National Small Business Consultant Apply locations Edmonton, Alberta CAN, Alberta, Calgary, 550 6th Avenue SW, Suite 1200 CAN, British Columbia, Vancouver, 1095 West Pender Street, Suite 1450 time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financial services provider...

  • Senior Analyst, Trust Performance

    4 weeks ago

    Edmonton, Alberta, Canada Peace Hills Trust Company Full time

    We are looking for a CFA or a first level CFA candidate to act as a back office analyst in respect to compliance and investment performance monitoring of approximately 107 accounts and 14 external institutional investment managers. The position requires the incumbent to analyze investment manager's reports, maintain multiple databases on various aspects of...

  • Senior Analyst, Trust Performance

    2 months ago

    Edmonton, Alberta, Canada Peace Hills Trust Company Full time

    We are looking for a CFA or a first level CFA candidate to act as a back office analyst in respect to compliance and investment performance monitoring of approximately 107 accounts and 14 external institutional investment managers. The position requires the incumbent to analyze investment manager's reports, maintain multiple databases on various aspects of...