Consultant, Managed Security Services

1 week ago

Toronto, Ontario, Canada CDW Full time

The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements and customer service excellence.

The Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise, acts as a Subject Matter Expert.


In addition, the Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

The Consultant acts as a primary technical owner on the assigned accounts. This role requires strong hands-on proven working experience on various SIEM technologies. This should include Deploying, managing, customizing, and optimizing a SIEM solution.

What you will do:

  • Services Delivery 50% job weight
  • Manages complex technical questions and ticket escalations and monitors system performance.
  • SIEM deployments, customization, tuning and optimization of SIEM solution.
  • Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements.
  • Recommends process improvements to drive efficiencies, reduction of the average time to troubleshoot, and reducing falsepositive alerts.
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies.
  • Embodies Trusted Advisor techniques to builds client's trust and influence loyalty.
  • Confidently runs Great Meetings, differentiating services per MSS positioning.
  • Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts
  • Handle technical account management responsibilities for assigned accounts.
  • Helps improve the business, proactively engages when service is inconsistent, or risk is identified.
  • Mentors team with technical advice / support
  • Identifies and manages out of scope requirements and facilitate the resolution.
-
Services Improvement and Enhancement - 35% job weight.

  • Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements.
  • Accountable for executing on identified recommendations to improve client's security posture.
  • Develops reports and presentations and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
  • Recommends process enhancements and drives efficiency by reducing average time to troubleshoot, repetitive issues, and problem service tickets, reducing falsepositives.
  • Develops best practices, strategies, methodologies, business process documentation and templates suitable for use by other Consultants, Specialists and Analysts
  • Contribute to the development of service definition and content packs.
  • Makes recommendations to improve workflows and drive automation, creating efficiencies.
  • Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles.
  • Conduct technical, procedural, and incident handling knowledge transfer sessions.
  • Carry out research on supported technologies and develop actionable threat advisory documentation.
  • Identifies out of scope requirements and bring to manager's attention.
- **Professional Development - 15% job weight*
  • Participate notably in assigned selfpaced trainings.
  • Develops Selfpaced technical training content on supported technologies and processes
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

What we expect of you:

  • Bachelor's degree (B.A./B.S.) or 3year diploma in Engineering, Computer Science, or a Technology related field
  • Holds technical Advanced or Expert level certifications for at least two (2) technologies for which CDW provides managed security services* and has at least five (5) years of Security Support experience in a clientfocused environment, and/or working in security operations center.
Managed Security Services certifications may include, but are not limited to:
SIEM Products (Admin or deployment level): IBM QRadar: Administrator, Deployment Professional, SumoLogic, Microsoft Sentinel, Splunk, Exabeam, Elastic

General Security Knowledge

  • GIAC, CISSP, CCSE, CEH, Security+ or other security certifications
In-depth knowledge of security logging for Linux, Windows, major EDRs, Firewalls, & Active Directory

  • Other position requirements
  • Demonstrated strong handson working experience on SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel)
  • Skilled technical and consultative individual expected to be strong in both technical delivery and soft skills. Must be a proven selfstarter with the ability to problemsolve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. Establish & m

  • Senior Network Engineer

    1 week ago

    Old Toronto, Ontario, Canada Tektonic Managed Services Full time

    Tektonic Inc. is an MSP (Managed Service Provider) of IT services which include Cloud Hosting, Technology Support, Network Security and Compliance, and Design and Solution Consulting. Tektonic Inc. is currently seeking an experienced Senior Network Engineer.Tektonic Inc. is an MSP (Managed Service Provider) of IT services which include Cloud Hosting,...

  • Manager, Security

    2 weeks ago

    Old Toronto, Ontario, Canada Securitas Security Services USA, Inc. Full time

    Securitas is currently seeking a Security Manager to join their client in the Toronto area. We are seeking an individual with experience in a corporate setting. Securitas is proud to employ over 350,000 employees globally in various industries with our clients and we are looking to add to our family. This role is diverse, and we are looking for someone with...

  • IT Support Specialist

    1 week ago

    Toronto, Ontario, Canada Starport Managed Services Full time

    Job SummaryResponsibilities PCs/MACs, printers, storage devices, servers, switches, wireless networks, firewalls, network troubleshooting VMware, Hyper-V, Datto, Veeam, Azure and AWS- security and disaster recovery testing; mail migration and office move projects; client onboarding and inventory audits; hardware/software/OS installation, configurations and...

  • Security Ambassador

    2 months ago

    Toronto, Ontario, Canada Paladin Security Full time

    Position: Security AmbassadorSite: Mount Sinai HospitalCity: 600 University Avenue, TorontoStatus: Full-TimeHours: Continental Rotation / Pay Rate: $25.50Get hired in healthcare Security Start hereSteps to get your immunization records:Immunization Form:Successfull candidates will be asked to attend mandatory 5 day virtual and in-class training at our...

  • Security Ambassador

    4 weeks ago

    Toronto, Ontario, Canada Paladin Security Full time

    Position: Security AmbassadorSite: Mount Sinai HospitalCity: 600 University Avenue, TorontoStatus: Full-TimeHours: Continental Rotation / Pay Rate: $26.27Get hired in healthcare Security Start hereSteps to get your immunization records:Immunization Form:Successfull candidates will be asked to attend mandatory 5 day virtual and in-class training at our...

  • Security Ambassador

    1 month ago

    Toronto, Ontario, Canada Paladin Security Full time

    Position: Security AmbassadorSite: Mount Sinai HospitalCity: 600 University Avenue, TorontoStatus: Full-TimeHours: Continental Rotation / Pay Rate: $26.27Get hired in healthcare Security Start hereSteps to get your immunization records:Immunization Form:Successfull candidates will be asked to attend mandatory 5 day virtual and in-class training at our...

  • Security Guard/concierge

    2 weeks ago

    Toronto, Ontario, Canada DSM Security Services Full time

    DSM Security Services Corp:DSM Security Services is a fast-growing security/concierge focused company located within Toronto. As our company continues to expand, so does the need for qualified professionals. We invite all eager, hardworking and experienced professionals to apply.We are currently hiring for a three positions:1 Weekend night shift (Sat and...

  • Security Specialist, Managed Security Services

    1 week ago

    Toronto, Ontario, Canada CDW Full time

    Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe._ This role will support our Mississauga, Ontario area Security Operations Centre, and will be on...

  • Security Consultant, HashiCorp

    1 week ago

    Toronto, Ontario, Canada Apex Systems Full time

    Security Consultant, HashiCorp Apex Systems is a global IT services provider, and our staffing practice has an opening for a Technical Security Consultant with experience using HashiCorp Vault to place at our client, a Big 5 bankClient:Big 5 BankLocation: Downtown Toronto, 2 days in officeDuration of Contract/Perm: 6-month contract with possibility to extend...

  • Shelter Security Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada ASP Security Services Full time

    RESPITE SECURITY SPECIALISTAre you passionate about Safety & Security and seeking the opportunity to join a team of Security professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing...

  • Security Guard

    1 week ago

    Toronto, Ontario, Canada Security and Legal Services Full time

    We are looking for a dynamic, security minded person who is able to commit to a long term position in the hotel industry. We are looking for a full time security guard for an exterior patrol posting in the Yorkville area in Toronto. This hotel is conveniently located by a subway station.Opportunity available: Full time, Monday to Thursday, 2000h 0600h. Days...

  • Network Security Consultant

    1 week ago

    Toronto, Ontario, Canada Long View Systems Full time

    Are you passionate about driving IT security solutions?We are looking for a dynamic and energetic Network Security Consultant (Firewall) for our Toronto **branch. As a Security Consultant you will deliver security solutions including implementations to our clients across a broad range of industries and technologies. This is a 4 month contract with onsite...

  • Senior Security Consultant

    1 week ago

    Old Toronto, Ontario, Canada ADGA Group Consultants Inc Full time

    ADGA Group Consultants Inc Brilliant Minds. Critical Challenges. Proven Solutions. Solving complex problems for our clients across the Canadian defence, public, and commercial sectors. View company page ADGA provides strategic vision, world-class technology and service excellence in the areas of defence, security and enterprise computing to clients in the...

  • Senior Security Consultant

    1 week ago

    Old Toronto, Ontario, Canada ADGA Group Consultants Inc Full time

    ADGA Group Consultants Inc Brilliant Minds. Critical Challenges. Proven Solutions. Solving complex problems for our clients across the Canadian defence, public, and commercial sectors. View company page ADGA provides strategic vision, world-class technology and service excellence in the areas of defence, security and enterprise computing to clients in the...

  • Security Consultant

    2 weeks ago

    Toronto, Ontario, Canada ydc pro Inc Full time

    Hi All,We are hiring for Security Consultant (Cyber + Networking) Position for Toronto LocationWork type: Contract and HybridClient: MinistryResidential Status:Must be PR or CitizenMust Haves:Cyber Security and Network Security 2+ years handson experience with cyber security, network security and network protection solutions and technologies preferably for...

  • Night Security Specialist

    1 week ago

    Old Toronto, Ontario, Canada ASP Security Services Full time

    (TTC) , Manitoba and Martime Provinces. Inc is seeking experienced police and military personnel for security specialist positions who can provide a highly visible and advance specialist service at a various posts at a critical infrastructure in a professional, competent and courteous manger. The posts will be assigned within Greater Toronto Area....

  • Security Supervisor

    1 week ago

    Toronto, Ontario, Canada Paladin Security Full time

    Security Supervisor - Courthouse Building (Downtown Toronto) Full-timePosition: Security SupervisorCity: Toronto, Ontario (Downtown) - _10 Armoury Street, Toronto, ON M7A 0B9_Status: Full-Time PermanentPay Rate: $25.00 / hrHours: 40 hours per week - _Mon - Fri __(Days)__: 08:00 - 16:00_Are you interested in starting a career in a fast paced and growing...

  • Mobile Security Supervisor

    1 week ago

    Toronto, Ontario, Canada Ultimate Security Services Full time

    Ultimate Security Services is growing and to meet with our client's demands, we require people who match our commitment to professionalism and strive for excellence: people who have a professional attitude and image, who can provide high-quality security and related services. JOIN USWe looking for an Experienced Mobile guard for a Mobile Supervisor position....

  • Mobile Security Guard

    1 week ago

    Toronto, Ontario, Canada Ultimate Security Services Full time

    Ultimate Security Services is growing and to meet with our client's demands, we require people who match our commitment to professionalism and strive for excellence: people who have a professional attitude and image, who can provide high-quality security and related services. JOIN USWe are looking for the right people to work in our Mobile Fleet Division. A...

  • Security Supervisor

    1 month ago

    Toronto, Ontario, Canada Paladin Security Full time

    Position: Security Supervisor City: Toronto, Ontario (Downtown) -130 Queen St W, Toronto, ON M5H 2N5Status: Full-Time Permanent Pay Rate: $24.50 / hr Hours: Monday to Friday Rotating / Hours per week) Site Description:The Law Society of Ontario is the law society responsible for the self-regulation of lawyers and paralegals in the Canadian province of...