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Home Depot Employment

3 months ago

Carleton Place, Ontario, Canada The Home Depot Full time
Job Description:

Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.

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Job Responsibilities:
  • Ensuring that store events are appropriately scheduled and communicated
  • Ensuring all Special Order/Install Customers are satisfied with their products or services
  • Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
  • Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
  • Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
  • Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
  • Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
  • Providing the Home Depot shopping experience for Customers (e.g., ensuring that
  • Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
  • Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
  • Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
  • Communicating store and home depot objectives to associates
  • Communicating clear career paths for associates
  • Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
  • Setting departmental sales goals and monitoring them regularly
  • Training Associates to provide quality customer service
Job Requirements:
  • Excellent customer service skills
  • Strong analytical and problem solving skills
  • Strong work ethic, sense of responsibility and attention to detail and confidentiality
  • Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
  • Good communication skills
  • Strong problem solving skills
  • Minimum 2 years of management experience
  • Team player
  • Computer experience is a must
Job Details:

Company: The Home Depot

Vacancy Type: Full Time

Job Location: Carleton Place, ON, CA

Application Deadline: N/A

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