Dental Customer Service Representative

2 weeks ago

Calgary, Alberta, Canada The Aurum Group Full time

The Aurum Group is seeking a Customer Service Representative to join our expanding team in Calgary, AB. The ideal candidate must have previous customer service experience. The primary responsibility of the Customer Service Representative is to ensure all customer inquires are handled thoroughly, thoughtfully and in a timely manner.

We are a full-service dental company, with dental facilities across Canada and U.S. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.

Performance Requirements & Expectations:
  • Customer service – connect customers with the right team members within the company to provide information about products and services, answer questions, resolve issues, and take the extra mile to help customers.
  • Communicate with team members in a professional manner.
  • Resolve customer issues.
  • Maintain a positive attitude and work as part of a team.
  • Ability to follow directions and complete tasks.
  • Use critical thinking skills to solve problems and identify solutions.
  • Ability to manage time effectively in a fast-paced environment.
  • Ability to follow instructions and learn new processes.
  • Ability to work independently with little supervision or as part of a team.
  • Follow all company policies and procedures.
  • Take ownership for own actions and attitudes, not just the company.
Skills & Qualifications:
  • Previous customer service experiences a must
  • Exceptional time management skills
  • Dental background is an asset
  • Clear and concise communication skills
  • Works well under pressure and tight deadlines
Why Should You Apply?
  • Work-Life-Balance
  • Team environment, which provides opportunity to collaborate with your colleges
  • Loyalty in all relationships, both internal and external to the company. Committed to a long-term career path and sustained professional growth within the company
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