Dispatcher- Security Operations Center

2 weeks ago


Victoria, British Columbia, Canada Commissionaires Victoria, The Islands And Yukon Full time

Join Commissionaires
Our focus is on our customers and our team members.

As Canada's only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.


Make a difference

Position Title:
Overnight Dispatcher

Shift:
Various Shift

Location:
Commissionaires Victoria HQ - 928 Cloverdale Avenue

Reports to:
Client Services Manager

Wage:
$22.50/hr plus RSP

JOB DUTIES AND RESPONSIBILITIES:

  • React appropriately in terms of staffing requirements from both Site Supervisors and clients.
  • Utilize our Commissionaires in the most effective and positive manner
  • Ensure Client Service Managers (CSMs) and Supervisors are kept up to date with all operational matters
  • Ensure Commissionaires receive appropriate post instructions when dispatched to a detachment
  • Respond to calls from Alarm Monitoring companies and dispatch the appropriate Mobile.
  • Support our Clients by answering any questions with respect to their concerns
  • Monitor digital TrackTik reports
  • Schedule Commissionaires to sites/units under the control of the Operation Centre in TrackTik
  • Confirm with the Commissionaires that have been scheduled to any of our sites, understand their duties and have the proper equipment for their shifts
  • Fill short notice requests for Commissionaires who have called in sick, no showed or have been removed from sites in ISE
  • Adhere to our Commissionaires safety through the StaySafe website, respond if necessary
  • Ensure that all Commissionaires have completed their Man-Checkins, respond if necessary
  • Add, remove, accept, decline, and post all "Live Schedule" shifts
  • Complete any other assignments as required

REQUIRED QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS:

  • Must have a valid BC Security License
  • Must be able to work different shifts including days, afternoons and overnights when needed
  • Must have a thorough working knowledge of Microsoft Office (preferable experience with Tracktik and ISE or similar systems)
  • Must be able to build and maintain positive client and commissionaire relationships with superior customer service skills
  • Must have dispatch or scheduling experience
  • Must be able to multitask with a variety of competing deadlines and respond appropriately under pressure with a calm and steady demeanour
  • Must have a discreet and pleasant manner when dealing with Corps personnel, clients, and the public
  • Must have effective oral and written communication skills
  • Must have well developed typing and office procedure skills
  • Strong work ethic

BENEFITS AND PERKS:

  • Free and paid training programs
  • Opportunities for advancement
  • Exclusive partnership rates with BMO, Bell, and Hero Travel program
  • Recognition and reward programs
  • Extended health, dental, and vision coverage
  • Free uniform and drycleaning reimbursement
  • Safety boot reimbursement and PPE provided (as applicable)
  • RRSP contributions
  • Referral bonuses
  • And more
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