Customer Support Specialist
2 weeks ago
At The Value Builder System, our goal is to change the world for the better. **Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their business. Our mission is to make a positive difference for one million small business owners by the year 2030.
**_
Could this be you?_**
What You'll Do: (Job Description)
We're looking for a Customer Support Specialist who will work closely with the Customer Success and Product team.
Your day-to-day responsibilities include:
- Reproducing, analyzing, and troubleshooting requests and issues submitted internally or by customers. Identifying any bugs, enhancements, or user errors. Triaging and documenting, and ensuring the issue is resolved in a timely manner.
- You will help advocate on behalf of customers by participating in product prioritization and release meetings.
- Communicating and managing expectations of customers.
Identify ways
to improve service - as front-line support, you will often start to see themes to inquiries and tech issues. You will use your problem-solving skills to identify these themes and pro-actively and more efficiently support our customer's success.
- In addition, you can identify activities and processes that could be streamlined while maintaining or improving our customer success.
-
IT/Tech Support
- Daytoday support and troubleshooting of internalfacing software and hardware. Ensure the issue is resolved by tech team in a timely manner.
Quality Assurance (QA) testing - Carry out product acceptance testing as part of Software Development Lifecycle under the direction of dedicated Quality Assurance team members.
- Assist with the effort to develop, refine, and extend test plans.
- Log defects and track them proactively and follow them through to closure.
- Assist with Test Estimations and Sprint Planning effort
Is This You? (What we're looking for):
You lo
ve process and administration- you can easily execute on any administrative task you are handed and enjoy the feeling of helping others complete the administrative side of their projects.
You are technically minded - you are familiar with most internet browsers, understand basic coding (can inspect embed coding on websites for example) and can investigate and solve basic technical issues without outside support.
-
You're a clear and concise communicator** - you provide instructions in such a way that no customer is left confused.
-
You are customer-centric - if nothing gives you greater joy than making customers feel like they are getting a world-class customer experience, then this role was made for you.
-
You're a juggler. There are always multiple priorities in this role, so being able to prioritize, plan, and not get distracted is essential.
-
You are a self-starter
. You will watch YouTube vids, read the Help sections, and proactively figure out how to troubleshoot whatever you're having trouble with. You're a learner.
-
You're good at puzzles and Where's Waldo. You see things others don't. Your attention to detail and critical thinking skills helps you solve any puzzle put in front of you.
-
Ready to hang your hat. You're looking for a place that will grow you as a professional. You want a team of people you can be loyal to. You want to feel fulfilled by your work.
-
You're gritty. You've got the drive and discipline to do the work. You're not expecting a clock-in-clock-out job.
-
You are interested in growth. You want to be part of a fast-growing company and in a role where your opinion counts in shaping your success.
-
You love technology. You follow the latest tech news and maybe have worked for other SaaS companies in the past.
-
You love a good process. There's a saying that success is 1% idea and 99% execution, and that's true for this role. This is a "doing" job, and you are detail-oriented and can establish processes to contribute to your success.
Tactical Skills:
-
Experience - you have a minimum of 1-year customer service or administrative experience and bonus if you have experience in a SaaS-based company or small company.
-
Technology- required
- Outlook, Zendesk & Jira (or similar ticket tracking /task tracking software), Salesforce (or similar CRM) and basic HTML knowledge.
Nice to have
- Hubspot, GoToWebinar, and Mailgun
- QA & Testing technical experience would be an asset but not required.
Do You Believe What We Believe? (Our Values)
- We believe in having a growth mindset, tackling challenges with our glassthreequartersfull attitude.
- We believe in doing the important things first.
- We believe in being professional. We own up to mistakes. We're allergic to people who make excuses.
- We believe that opinions are cheap. We're metrics people. Data is the raw material of true insight.
Why You'll Love It Here (3_ Reasons to Join_
)
- Play a Role in '
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Emson Creative Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.To be successful in this role, you should be an excellent...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Salus Technologies Inc Full timeCustomer Support SpecialistWho's SALUS?For companies in the construction and labour industries, safety is mission-critical. It touches every employee who sets foot on a job site, affecting culture and morale, project deliverables and timelines, profitability and reputation. It's a highly complex ecosystem with countless requirements - all of which are...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Disco Full timeTitle:Customer Support Specialist- (remote; operating in EST hours; full-time role)_We believe that learning and community are two of the greatest agents for change. That's why we built Disco, the modern platform to build, operate, monetize, and scale communities that learn together.About Disco:Disco is the all in one platform to grow an engaged community...
-
Online Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada RSi Visuals Full timeMedsurge Healthcare is looking for an enthusiastic Online Customer Support Specialist to join their team. As an Online Customer Support Specialist, you will play a vital role in delivering top-notch customer service to online clients, ensuring their satisfaction and upholding the company's reputation for excellence in the Hospital & Health Care sector.Key...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Achievers Full timeOverview:A Customer Support Services Specialist is a highly motivated, customer-oriented individual who is passionate about the Achievers experience Our Global Customer Support Services team guarantees the highest level of excellence to ensure that our program administrators and internal stakeholders rave about our services and get the answers they need in...
-
Customer Support Specialist
4 weeks ago
Toronto, Ontario, Canada Plusgrade Full timeTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...
-
Customer Support Specialist
1 month ago
Toronto, Ontario, Canada Plusgrade Full timeTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Points Full timeTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Xylem Full timeWe're Hiring for a Customer Service SpecialistIf you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada The Value Builder System Full timeAt The Value Builder System, our goal is to change the world for the better. Today, small business owners work their entire lives only to earn pennies on the dollar when they sell their businesses. Our mission is to make a positive difference for one million small business owners by the year 2030.What You'll Do (Job Description):We're looking for a Customer...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Practice Better Full timeAbout us: Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients. The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers. Over 65% of...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada ResQ Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.Repair and maintenance...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Achievers Full timeAbout AchieversOur commitment to you: At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada CLEAResult Full timeWe are looking for a talented individual.To join our Customer Support team as a Support Specialist I. In this learning role, you will ignite your career in a rapidly growing industry by changing the way people use energy.You're a great fit if you... Prior experience with data entry and assisting customers Remain engaged on the phone throughout the entirety...
-
Operations and Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada FastBTCatm? Full timeExciting Opportunity with a growth-oriented company in the cryptocurrency industry Position Overview: Position: Operations and Customer Support Specialist Company: FastBTCatm ( Location: Remote, with candidate based within the GTA Compensation Details: Salary range is $45,000.00 to $70,000.00 CAD
-
Operations and Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada FastBTCatm⚡ Full timePosition Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatm (Remote, with candidate based within the GTA)Compensation Details:Salary range is $45,000.00 to $70,000.00 CAD (less applicable deductions)Salary will be commensurate with candidate's experienceCandidate is eligible for an annual performance bonusSome travel required...
-
Bilingual Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada EF Education First Full timeBilingual Traveller Support Specialist (French/English)EF Division:EF Educational Tours CanadaExperience Level: Entry-LevelOffice Location: Toronto, ON or Montreal, QCWork Location:Toronto, ON, or Montreal, QC (_this is not a remote role, but we do support a hybrid work environment that allows 2 days WFH per week)_When you work in traveller (customer)...
-
Operations and Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada FastBTCatm⚡ Full timeExciting Opportunity with a growth-oriented company in the cryptocurrency industryPosition Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatm (Location: Remote, with candidate based within the GTACompensation Details:Salary range is $45,000.00 to $70,000.00 CAD (less applicable deductions)Salary will be commensurate with...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada Boeing Full timeJob Description Qualifications: Boeing Distribution Inc. (BDI) is seeking an Experienced Customer Support Specialist to join our Customer Support Team. In this role, the focus will be on supporting our strategic customers. This position is hybrid. This means that the selected candidate will be required to perform some work onsite. As part of BDI,...
-
Customer Support Specialist
2 weeks ago
Toronto, Ontario, Canada The Boeing Company Full timeJob Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great...
