Broker Support Advisor

1 week ago

Welland, Ontario, Canada Billyard Insurance Full time

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Are you a dedicated and customer-focused insurance professional with a passion for providing top-notch support? Billyard Insurance Group is on the lookout for a skilled and enthusiastic Broker Support Advisor to join our dynamic team. As a rapidly expanding insurance brokerage with a strong presence across Canada, we offer an exciting opportunity for you to play a pivotal role in our mission to provide exceptional support to our brokers and clients. If you have a proven track record in the insurance industry and the ability to assist brokers with their diverse needs, we want to hear from you.

What does the Broker Support Advisor do?

  • Deliver comprehensive support to new branches and brokers through the Personal Lines Support Hotline.
  • Provide assistance and guidance in the quoting to bind process, ensuring accuracy and efficiency.
  • Address market-specific questions and provide tailored responses to broker inquiries.
  • Perform coverage and risk assessments, helping brokers make informed decisions.
  • Navigate BIG's underwriting processes, policies, and workflows, ensuring compliance and best practices.
  • Manage and facilitate service and policy changes, helping brokers meet client needs.
  • Offer support and guidance on internal systems, including PB, Applied, Portals, and Team.
  • Utilize the online queues and chat function to assist brokers promptly and effectively.
  • Maintain a high level of customer service, ensuring brokers receive the best possible support.

Does this sound like you?

  • Exceptional customer service skills with strong interpersonal and communication abilities to ensure brokers receive the highest level of support.
  • Proficiency in insurance systems & technology, including PowerBroker (an asset), Applied, Market Portals
  • Strong problem-solving abilities, adaptability, and resourcefulness to address complex inquiries and challenges.
  • Meticulous attention to detail to ensure accuracy in quoting to bind processes, coverage, and risk assessments.
  • A willingness to adapt to changes and a commitment to continuous learning to stay current with industry trends and best practices.
  • Strong teamwork and coordination skills to collaborate effectively with brokers and various departments.
  • Professional demeanor and conduct in interactions with brokers and markets, representing the company effectively.

Qualifications

  • Current RIBO license in good standing
  • 5-7 years experience in insurance
  • Working towards CAIB or CIP would be an asset

What We Offer

  • Opportunity to work for Canada's fastest organically growing insurance brokerage
  • People-focused company culture
  • Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
  • 3 weeks' vacation in year 1, 4 weeks in year 2
  • Birthday day off
  • Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at or ext

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