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Technical Support Specialist
2 weeks ago
As a key player of the Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on processes and products.
You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach.What we look for
(required)
- Strong Technical Background or Associative Degree or equivalent would be preferred.
- Tech savvy individuals who can navigate IT and interactive communication tools.
- Experience in dealing with hardware and software issues.
- Strong troubleshooting skills.
- Action orientated, selfstarter takes initiative to resolve issues.
- Strong communication, interpersonal and problem solving skills.
- Highly motivated, able to develop resilient and positive professional relationships.
- Quick learner and team worker who provides effective communication to key stakeholders.
- M-F Shift work required to provide customer support to all markets (8am EST8pm EST).
- Strong English communication skills, both written and verbal.
Optional
- Previous experience in a Technical Support or faultfinding related role would be helpful
- Experience working within the Electronic Security (Intruder Systems) or Communications industry
- Understanding of electronic security products and electrical concepts
- Understanding of networking principals and concepts.
- Fluent in one or more languages; French or Spanish
Job Type:
Fixed term contract
Pay:
$15.50-$23.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 2 years (preferred)
- Software troubleshooting: 2 years (preferred)
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