Cemetery General Manager

1 week ago

Richmond Hill, Ontario, Canada Beth Tzedec Memorial Park Full time

Beth Tzedec Memorial Park (BTMP) is owned and operated by Beth Tzedec Congregation and has been in operation since the 1950s.

Situated in the Bathurst Street corridor north of Finch Avenue, BTMP is a Jewish memorial park of approximately 40 acres, performing approximately 150+ interments annually, while upholding an exceptionally high standard of customer service and professionalism.


RESPONSIBILITIES:

OVERVIEW


Reporting to and working collaboratively with Beth Tzedec's Executive Director along with a volunteer-led Cemetery Committee, the General Manager will have responsibility for the overall business and operational leadership of the cemetery.

The incumbent will be responsible for implementing changes and improvements at BTMP in key areas including sales and customer service, financial management, process workflow, procurement, and records management amongst other priorities.


SALES & CUSTOMER SERVICE


As the first point of contact at BTMP and the _face_ of the cemetery, the GM welcomes members and prospective clients with deep compassion and an unwavering commitment to outstanding customer service.


Meets with and assists current Rights Holders and responds to all customer inquiries, concerns, requests, and complaints in a timely manner.


Meets with prospective clients to assist them in the purchase of interment rights, monument installation, and gardening services on a pre-need or at-need basis.

Leads the annual garden flower and shrubbery program including sales, service, and invoicing.


Works with the BTMP Head Groundskeeper to locate, prepare, and set-up graves and ensures the completion of work including restoration of landscaping.

Coordinates funerals with funeral homes, synagogue, families, and others as needed.

FINANCIAL OVERSIGHT
Ensures that the cemetery remains fiscally sound and meets its annual objectives.

In coordination with the Executive Director and Beth Tzedec's Finance department, prepares and monitors:

  • _Annual operating and capital budgets; _
- _Care & Maintenance (C&M) and Trust Fund budgets._
- _Monthly and YTD financial statements._

Procures goods, services, and equipment to fulfill sales and operational requirements.

Oversees and approves all budgeted expenditures.


Coordinates accurate payroll records and works closely with the Congregation's finance department to ensure timely payment to staff and seasonal workers.


ADMINISTRATION
Accountable for the operation of the on-site office.

Ensures all licenses, fees, and memberships are current and in good standing.

Serves as the primary contact with BTMP's vendors. Periodically assesses pricing, contracts, and service levels to determine if alternative supplier agreements are required.

Maintains accurate files and databases (both electronic and hard copy) with current records. Maintains records of all cemetery transactions.

Stays current with new technologies, systems, policies and procedures related to Cemetery operations:

  • _Leads the onboarding of new technologies (Eg. cemetery sales & interment rights inventory software)_
- _Coordinates the digitization of all data to ensure accurate cemetery records exist electronically._


Is familiar with and abides by Cemetery By-Laws, presiding Federal and/or Provincial Legislation over Cemeteries, Trust Funds, Occupational Health and Safety, and Employment Standards, and conducts operations and management accordingly.


Annually completes reports and filings with the _Bereavement Authority of Ontario_ for C&M Trust Funds, pre-planned trust funds, Cemetery Owner Information Reports, and Licensing Forms.


HUMAN RESOURCES
Responsible for all cemetery HR functions including hiring, development, and terminations.


Provides direct supervision and mentorship of/for the Head Groundskeeper and general oversight of the groundskeeping team which includes two full-time employees and seasonal workers.


Ensures the grounds maintenance staff have defined roles and that they fulfill their duties with excellence (burials, grave care, landscaping, stone maintenance, road, pathways, fences, and other landscape features).

Leads the performance management process including annual goal setting and reviews.

Identifies training and development opportunities.

FACILITY & EQUIPMENT MANAGEMENT
Accountable for the oversight and seamless operation of the cemetery, buildings, and equipment.

Accountable for capital equipment acquisition, inventory management, documentation, and disposal.

Responsible for procurement of supplies, tools, and machinery as required to meet the needs of operations and administration.

Coordinates timely snow cleaning, removal, and salting to keep the cemetery accessible and operational during winter months.

SAFETY & RISK MANAGEMENT
Accountable to maintain a safe and healthy work environment. Updates safety manual as required.

Responsible for reporting mechanisms for injuries, illness and hazards and adherence to health and safety

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