Cell Phone Repair Technician

2 weeks ago

Sarnia, Ontario, Canada Mobilekare Full time

Duties and Responsibilities:

The Store Manager is the leader in the store.

Their main priority is to ensure that their location is being run in a way that will ensure they are hitting and exceeding their store's sales goals.

There are many things that go into ensuring this but most, if not all, will fall into one of two main categories:
People and Operations.

Position:
The Manager is generally responsible for ensuring they are staffing their store appropriately.

This starts with the interviewing and hiring process (owners sometimes handle the hiring process alone, with the Manager or will rely completely on the Manager).

Manager should be on the lookout for individuals who are enthusiastic about customer service and excited about technology (prior repair experience not necessary).

The Manager is also responsible for ensuring that they are developing their team.

This includes things such as offering timely and consistent feedback on performance, repairs, behaviors etc.; strategizing with each employee on ways to improve repair and customer service skills, offering additional training where necessary which will ensure the entire team is capable to handle any repair as opposed to designating certain techs only to certain repairs since no one else knows how to do it.

The manager is ultimately responsible for building a knowledgeable, happy, functional team that gets along with and works together great, all striving to the same goal of serving the users of tech to the best of their ability.


Operations:
The Manager is responsible for all aspects of a store's operations.

This includes, but may not be limited to:

ensuring sales goals are being met; maintaining an accurate inventory; maintaining budgets; maintaining expense reports; maintaining store presentation; staffing; proper work order use; Admin duties (marketing runs, deposits, work order audits etc.).

It is crucial that the Manager understand that while they need to be a great tech and a source of knowledge and support for their entire team, repairs are not always their main priority.

They need to build their team up enough so that they can focus on bigger picture items such as people development, operational duties, admin tasks etc.

They need to ensure they keep themselves available to perform the job that only they should be doing, not getting bogged down in the daily grind if possible.

At the end of the day it is the Manager's responsibility to ensure that every customer who calls or comes in to their store has nothing but an excellent experience.

When this is the driving force behind how they manage then it should mean that all the above listed items are being done as the above items are what it takes to serve our customers the right way.

And when serving our customers and ensuring that every one of them receives an outstanding Telze experience is their number one goal then the sales should be an automatic byproduct.

At the end of the day the success or failure of the store is the responsibility of the Manager.

Basic Qualifications:

  • Ability to drive the business and be held accountable for monthly goals this is an absolute must in this position
  • Outstanding customer service skills
  • Strong interest in technology
  • Cellphone repair experience
  • Excellent technical, problem solving, and analytic skills
  • Exceptional organizational skills and attention to detail
  • Strong written and oral communication skills
  • Proficient in Microsoft Office
  • Ability to work well in team environment
  • Availability to work flexible hours, including weekends and holidays

Preferred Qualifications:

  • A+ Certification
  • Apple Certified Macintosh Technician (ACMT)
  • Experience repairing electronics, smartphones, and PC/Macs
  • Technical degree or certification in Electronics or Consumer Electronics
  • Previous experience working at retail electronics store

We Offer:

  • Competitive compensation including potential for monthly bonuses
  • Onthejob training and guidance
  • A positive work environment that fosters personal and professional growth
  • An owner that wants to see you succeed and be the happiest you can be

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

Experience:

- retail management: 5 year (preferred)

- leadership: 2 year (preferred)

Education:

  • Secondary School (preferred)

Job Types:
Full-time, Contract

Salary:
$15.50-$18.00 per hour

Benefits:

  • Paid time off
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 10 hour shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Sarnia, ON: reliably commute or be willing to relocate with an employerprovided relocation package (preferred)

Experience:

Cellphone Repair: 1 year (preferred)

  • Retail sales: 1 year (preferred)

Work Location:
In person

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