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Marketing & Customer Service Rep

3 months ago

Brampton, Ontario, Canada All Star Sports Centre Full time
Marketing & Customer Service Rep

  • Provide on site customer service to members min 1 2 evenings 38 pm, Sat and Sun 8:30am2:30pm as scheduled
  • Proficient in Microsoft Office
  • Website programming, editing an asset
  • Graphic design an asset
  • Able to create creative posts from Canva or other platform for social media marketing
  • Screen members for proof of vaccination and COVID screening
  • Register Members for Camps and Classes
  • See the programs, and apparel for programs
  • Create annual marketing plan for Brampton and Oakville locations for approval
  • Execute Marketing plan
  • Create social media plan and strategies for growing membership
  • Manage social media pages, ensure they engage the audience and represent the brand
  • Provide SEO stats on website and compare with reports
  • Manage website changes and direction with approval
  • Design and create posts for social media min 5x weekly
  • Take pics and video, edit as needed for posts with proper authorization from members
  • Design and create banners for website that boost sales and help the company to be viewed professionally
  • Assist with and market ecommerce site
  • Survey members in all programs, and provide results to management
  • Review and edit memos as needed to members
  • Ensure the customer experience from point of contact to registration is professional, and above average in delivery by our office team
  • Ensure registration process provides an exceptional experience for members
  • Provide monthly marketing report
  • Provide ongoing customer feedback for improvement
  • Assist with trade marketing of brand and program names
  • Create social media campaigns to specific targeted audiences
  • Other assigned and related duties
  • Excellent oral and written communication skills
  • Hindi language an asset
Proven creative and strategic and digital marketing experience needed. Social media page management experience for businesses required. Marketing program Co op students welcome. University or College Students only.

Work remotely

  • Partially

Job Type:
Part-time

Part-time hours: 15-20 per week

Salary:
$18.00-$22.00 per hour

Benefits:

  • Store discount

Flexible Language Requirement:

  • French not required

COVID-19 considerations:
Enhanced cleaning
Sanitizing and hand washing encouraged often
Distancing enforced

Ability to commute/relocate:

  • Brampton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • When are you available to start?
  • What languages do you speak fluently out of English, French, Punjabi, Hindi, Russian, Chinese?
  • How many years of Customer Service Experience do you have?
  • Are you available to work in the office min 12 evenings 38pm and one day on wknd Sat and/or Sun 8:30am2:30 pm?

Education:

  • AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Digital Marketing: 3 years (required)

Licence/Certification:

  • Drivers licence (preferred)

Work Location:
Hybrid remote in Brampton, ON