Front Desk Clerk, Hotel

1 week ago


Milton, Ontario, Canada HOLIDAY INN EXPRESS & SUITES Full time

Education:

  • Expérience:

Education:

  • Secondary (high) school graduation certificate

Work setting:

  • Hospitality industry
  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Computer and technology knowledge:

  • Multiline switchboard
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Security and safety:

  • Criminal record check

Transportation/travel information:

  • Public transportation is available

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player

Experience:

  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais ou Français
  • Heures de travail: 40 hours per week


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