Junior MS Developer
2 weeks ago
Technical Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst.
Technical Support Analyst – Job Description
- Meaningful work is fueled by meaningful performance and career development conversations with your manager
- Transform business requirements and research into winning delivery solutions that meet performance goals
- Able to connect with the business and work on their requirements
- Rigorously build and test applications
- Systems administration: monitor, configure, back-up, authenticate, tune
- Aim for defect-free programming, create and maintain quality code, provide support during testing cycles and post-production deployment, engage in peer code reviews.
- Contribute to project plans, estimations and status updates
- Identify issues, develop and maintain processes that address and resolve them, (communicate with stakeholders as needed)
- Primarily focus on day-to-day activities
- Make enhancements and troubleshoot
- Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals
- Make sure applications are free of common coding vulnerabilities (and follow standard security practices)
- Complete unit and integration testing (per standards and design specs)
- Take part in scope assessment, risk and cost analysis
- Stay on top of state-of-health monitoring and monthly SLA targets
- Apply and share technical expertise during incident management life cycle (e.g., analyze reports and outages, perform impact assessments, facilitate stakeholder communication)
Technical Support Analyst – Mandatory Skills
- 2 years' relevant experience
- MS ACCESS (Front end programming)
- Visual Basic 6 (RDO/ADO)
- ASP.Net (C#/VB.NET/ADO.NET)
- MS SQL SERVER (PL/SQL; T-SQL)
- GITHUB/BITBUCKET (Source Code Versioning)
- Experience with SSRS/SSIS packages
- ServiceNow
- Sound knowledge of the business, technical environment, standards, processes, procedures, programming languages and operating systems
- Readiness and motivation to work on low to moderately complex tasks under general supervision
- Ability to develop program specifications
- Adapt, integrate, code, test and debug programs, as well as execute several components of the development life cycle.
- Commitment to and belief in the quality of your deliverables
Technical Support Analyst - Assignment Start Date
ASAP – 6 months to start
Technical Support Analyst - Assignment Location
Toronto, ON – Work Hybrid
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