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Shift Manager
1 week ago
Position Summary
Under the general direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis.
Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe an d welcoming work environment for all team members.
Key Accountabilities
- Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for team member performance objectives and evaluations
- Assists with the implementation of surveillance operation strategic plans
- Schedules and supervises team members; verifies timesheets; assigns shift work assignments
- Monitors, documents and reports violations, large cash and cash equivalent transactions, excluded and selfexcluded guests, and unauthorized access
- Maintains logs; updates records; stores records securely for evidence purposes
- Monitors, documents and reports on the condition of surveillance facilities and equipment; maintains a preventative maintenance schedule
- Dispatches security as required
- Reviews special investigation results or requests as directed; provides reporting
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
Education and Qualifications
- Post Secondary education in criminology or suitable combination of education and experience an asset
- Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred
- Responsible Liquor Service Certification where required
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Ability to successfully obtain a Gaming License
Work Environment Considerations
- Regular office environment, nontraditional work hours may be required in certain circumstances, some travel may be required
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- Toronto, ON M9W 7J9: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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