Community support supervisor

7 days ago


Canada Diversity Magazine Full time

The Municipal Operational Communication Center Supervisor (Telecommunications Supervisor) is responsible for the daily operation of Strathcona County's Municipal Operations Communication Centre (MOCC).

This includes direct leadership and supervision of operational staff and interaction with clients while ensuring all County and RCMP policies and procedures are followed.

This position plays a crucial role in coordinating communication services within our law enforcement agencies and acts as a liaison between various units and teams, including Enforcement Services and the RCMP.

Provide leadership, direction, guidance, and development for a strong operational unit of Emergency Telecommunications Operators to support operations for the RCMP and Enforcement Services
Recruitment, orientation, scheduling, and performance reviews, as well as ensuring the unit is organized, structured, and staffed appropriately to meet goals and operational requirements
As a working supervisor, provide first response to incoming 911 emergency lines, complaint lines, administrative and Enforcement Services lines, prioritizing and dispatching appropriate response in the order of emergent importance
Data entry into RCMP/Enforcement Services data bases; Monitor and audit all incoming and outgoing police radio transmissions and PROS/CIIDS entries
Develop and manage unit budget working with department accountant and Operations Support Manager
Coordinate and prepare training and implementation of Emergency Services IP Network (ESInet) for Next Generation 911 (NG911)
Act as a liaison between various units and teams within Enforcement Services and RCMP, and facilitate communication and resource coordination between officers in the field and specialty units
Additional education such as a certificate in Emergency Communications and Response would be considered an asset
Supervisory experience and development training is an asset
As a working supervisor, current (within 2 years) CIIDS dispatch experience is an asset
Strong understanding of RCMP policies and procedures, including the Criminal Code, federal and provincial statutes, municipal bylaws, and the Canadian legal system and court documents
Knowledge of Strathcona County procedures is considered an asset
Proficient computer skills using PROS, CPIC, ROADS, JOIN, CIIDS, and Report Exec (experience with Voice Over Internet Protocol (VoIP) call handling is an asset)
PROS End User and IM certified with excellent operational and administrative proficiency to review and audit files; Strong leadership, team building, and strategic planning skills with a commitment to public safety
Excellent communication skills, both verbal and written, including negotiation skills
Communication centre operates 24/7, 365 days a year, including statutory holidays - shifts may vary based on the needs of service

Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Extended health and dental coverage
Health and wellness spending account
Life and disability insurance and critical illness programs
Retirement and pension programs
Commitment to employee development, through internal and external training and development opportunities
Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve.

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