Planning Coordinator
1 week ago
Shipping & Receiving Coordinator
Role Purpose:
Provides to the customer product, service and transit information while processing orders and resolving any product and service issues.
Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process.
Key Accountabilities:
- Records and maintains account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Required Education and Experience:
- High School Diploma or Equivalent
- Six months to one year customer service experience, preferred
- Six months to one year data entry experience, preferred
- Six months to one year experience generating reports, preferred
- Six months to one year database experie
- Inbound Transportation Management
- Outbound (FTL, LTL, Courier) Transportation Management
- Proactiveness with discrepancy resolution
- Generating and distributing reports for internal and external stakeholders
- Maintain an organized filing system of all relevant paperwork
- Yard management (empty tailer management location and inventory)
- Manage shipping consumables/supply inventories and request replenishment as needed
- Facilitate load ready notifications through timely communication with carriers
- Printing and validating packing slips
- Validate carrier/shipment both inbound & outbound
- Daily yard walks (fenced and outside lot) to validate and update WMS
- Manage visitors logs
Brand:
DHL
Address: 225 Henry St Brantford, ON - N3S7R4
Property Description:
Brantford ON CNRC
Property Number: 1041
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