Merchant Experience Partner

2 weeks ago

Toronto, Ontario, Canada DoorDash, Inc. Full time

About the Team:


As one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right.

Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.


About the Role:


We are looking for a Merchant Experience Partner to partner with our high value merchants for a respective book of business to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.


As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.

You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving.

Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact.

You will have demonstrated experience delivering effective execution and communication, and be excited to solve one of our most challenging problems.

You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.


You're excited about this opportunity because you will:

  • Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
  • Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
  • Prioritize and escalate issues in partnership with our teams
  • Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Validate and track Merchant feedback to inform updates to our products and tools

We're excited about you because:

  • 3 or more years of experience with account management, customer support, hospitality or in related field
  • You are Bilingual in French and English (mandatory)
  • High School Degree or GED required. Bachelor's degree preferred.
  • Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.
  • Basic proficiency with Microsoft Suite and G Suite
  • Basic knowledge of excel tools and formatting functionality.
  • Experience with SQL is a plus
  • Experience providing advisory and partnershiplevel support through both proactive and reactive interactions with customers
  • Experience advocating for customer experience within a team or initiative
  • You excel at building relationships
  • You excel at determining prioritization
  • You're creative
  • You love thinking about new opportunities for process improvement

Why You'll Love Working at DoorDash
:

-
We are leaders
  • Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
-
We are doers
  • We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
-
We are learning
  • We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
-
We are customer obsessed
  • Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
-
We are all DoorDash
  • The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash:


At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Read more on the DoorDash website, the DoorDash blog, theDoorDash Engineering blog, and the DoorDash Careers page.


DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values,

  • Merchant Onboarding Specialist

    2 weeks ago

    Toronto, Ontario, Canada Flexiti Financial Full time

    About UsFlexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store...

  • Merchant Underwriter

    2 weeks ago

    Toronto, Ontario, Canada OTT Pay Inc. Full time

    OTT Pay is a professional financial technology and smart payment platform, which has recently completed its Series D funding. In order to accelerate the listing on NASDAQ, we are looking for industry experts to join us in some key positions.OTT Pay provides high-quality one-stop services to nearly 10,000 merchants within Canada, including aggregated digital...

  • Associate Merchant, .ca

    2 weeks ago

    Toronto, Ontario, Canada Sephora Full time

    Job Type: Full TimeFunction: MerchandisingAddress:160 Bloor Street East, 11th Floor, Toronto, ONWorking Model:HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty...

  • Software Engineer, Merchants + Partners

    2 weeks ago

    Toronto, Ontario, Canada block Full time $133,700 - $200,500

    Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our...

  • Merchant, Collection

    2 weeks ago

    Toronto, Ontario, Canada Sephora Full time

    Job Type: Full TimeFunction: MerchandisingAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty...

  • Software Engineer, Merchants + Partners

    2 weeks ago

    Toronto, Ontario, Canada Block Full time

    Job DescriptionCash App Commerce owns our retail payment products including Cash App Pay and Afterpay products which gives our customers the ability to take their money further by opting to pay in full, pay in four, or longer term financing.As a member of the Merchants & Partners team within Cash App Commerce, you will be responsible for supporting how our...

  • Merchant, Dotca

    2 weeks ago

    Toronto, Ontario, Canada Sephora Canada Full time

    Company: Sephora Canada Country / Region : Canada City : Toronto Business group: Selective Distribution Contract type: Permanent Job Function: MerchandisingReference No: 229987 Date of publication:POSITIONMerchant, DotCAPROFILEJob Type: Full TimeFunction: MerchandisingAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora...

  • Regional Sales Manager, Td Merchant Solutions

    2 weeks ago

    Toronto, Ontario, Canada TD Bank Full time

    402241BRSales & Business DevelopmentToronto, ONMarch 8, 2023Company OverviewDepartment OverviewTD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use...

  • Software Engineer, Merchants + Partners

    2 weeks ago

    Toronto, Ontario, Canada Square Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Associate Merchant

    2 weeks ago

    Toronto, Ontario, Canada Sephora Full time

    Job Type: Full TimeFunction: MerchandisingAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty...

  • Associate Partner Manager, Grocery

    2 weeks ago

    Toronto, Ontario, Canada Uber Full time

    About the RoleThe Uber Eats team is looking for sharp, highly motivated individuals to join our Enterprise team in the Grocery & Retail segment covering some of our most strategic partners. As an Associate Enterprise Partner Manager, you will work efficiently and effectively with our merchant partners to drive revenue growth, operational excellence, and...

  • Enterprise Client Partner, UBER Direct

    2 weeks ago

    Toronto, Ontario, Canada Uber Full time

    About the Role:Uber Direct is changing the way delivery is done around the world by allowing brands to leverage Uber's fleet to offer same day delivery to their customers through their existing websites or apps. We have developed Partnerships with Merchants across a variety of verticals including Grocery, Convenience, Retail and more. All this to say, we are...

  • Risk & Compliance Manager (Merchant Acquisition)

    6 days ago

    Toronto, Ontario, Canada OTT Financial Full time

    OTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...

  • Budtender / Brand Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Green Merchant Full time

    Looking to join a growing community of Cannabis enthusiasts, terp nerds and brand ambassadors?At Green Merchant, we are looking for a budtender that also acts as a Cannabis Educator and Brand Ambassador to help us on our mission to provide the best service in TorontoWe're a small locally owned business and each and every one of our Budtenders makes a...

  • Analyst, Merchant Pricing

    2 weeks ago

    Toronto, Ontario, Canada American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Merchant (Contract)

    2 weeks ago

    Toronto, Ontario, Canada Sephora Full time

    Job Type: Full TimeFunction: MerchandisingAddress:160 Bloor Street East, 11th Floor, Toronto, ONWorking Model:HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty...

  • Commercial Partner Manager

    2 weeks ago

    Toronto, Ontario, Canada GTMnow Full time

    Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS. Everything we do is for our customers,...

  • merchant

    2 weeks ago

    Toronto, Ontario, Canada Loblaw Companies Full time

    L'utilisation du masculin à pour but d'alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs...

  • Retail Sales and Customer Service Associate

    2 weeks ago

    Toronto, Ontario, Canada Merchant of Tennis Full time

    Key Responsibilities: Welcome and greet clients Assist clients by effectively communicating acquired product knowledge Facilitate point of sales transactions accurately and efficiently Stock, replenish, merchandise and organize inventory Assist the stringing department by booking racquet stringing and racquet demos for clients General cleaning and...

  • Partner Services Representative

    2 weeks ago

    Toronto, Ontario, Canada Goeasy Full time

    Certified as a Great Place to Work, recognized as Canada's Most Admired Corporate Cultures , the GTA's Top 100 Employers , one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our team Our PartnerSupport Representatives deliver exceptional service for our Lendcare partners across Canada.This is...