Coordinator, Contract Service Delivery

2 weeks ago


Ottawa, Ontario, Canada City of Ottawa Full time

JOB SUMMARY

The Transportation Services department is responsible for providing a comprehensive transportation hub focused on addressing the planning, implementation, operations, and delivery of all modes of transportation in Ottawa. This includes safe, reliable, and courteous transit services with a strong emphasis on excellent customer service to over 100 million transit customers annually. As part of this role, you will coordinate ongoing contract services and act as a subject matter expert for assigned contracts. Your responsibilities include monitoring the delivery of third-party contracted services, maintaining service standards, participating in tenders for contracted services, handling internal and external communications related to contracts, contributing to program improvement, overseeing financial resources and budgets, suggesting capital projects for service enhancement, and participating in departmental projects for service improvement and expansion.

EDUCATION AND EXPERIENCE

Requirements for this role include a 4-year university degree in Commerce, Business Administration, or a related field, along with a minimum of 5 years of relevant experience in a public transportation environment, including at least 3 years in a senior analyst role. Experience in providing transportation services for individuals with disabilities is considered an asset.

KNOWLEDGE

  • Understanding of public transit provision in Ottawa
  • Knowledge of transit operating processes impact on planning, operations, and revenue
  • Experience in asset acquisition/lifecycle management and its impact on transit
  • Skills in contract management, proposal development, and budgeting
  • Understanding of health and safety legislation

COMPETENCIES, SKILLS AND ABILITIES

  • Proven ability to work independently and collaboratively
  • Able to lead, coach, and motivate teams
  • Strong organizational and planning skills
  • Excellent research and problem-solving abilities

WHAT YOU NEED TO KNOW

  • Language Requirement: English proficiency
  • Experience and training can substitute academic qualifications
  • Save a copy of the job poster before the closing date

We appreciate all applicants' efforts. Only selected candidates will be contacted for interviews. The City of Ottawa values diversity and inclusion, following the principles of the Canadian Human Rights Act and the Ontario Human Rights Code. Candidates from diverse backgrounds are encouraged to apply, and accommodations are available for applicants with disabilities throughout the hiring process.



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