Workforce Planner 1

2 weeks ago

Sherbrooke, Quebec, Canada Global Excel Management Full time

Job Description:

Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you


As a Workforce Planner, you'll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.


What does your typical day look like?

  • Data entry, most importantly, entry of hours worked, for payment purposes;
  • Report daily absences and take appropriate action;
  • Forecast scheduling for all teams;
  • Analysis and update of different reports.

What skills and experience are we looking for?

  • College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
  • Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office;
  • Working knowledge of NICE is necessary;
  • Excellent written and verbal communication skills in both English and French;
  • Must be detail oriented and able to multitask;
  • Efficient reactiveness to any situation;
  • Must be available to sometimes work evenings and weekends.

We offer you:

  • Competitive vacation package;
  • An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as oncall doctors, onsite Bistro, and much more;
  • A company wellness program that includes an onsite gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunchandlearns" on various topics linked to health and wellness
  • Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

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