Residential Support Worker

2 weeks ago

Toronto, Ontario, Canada CommunitiCare Health Full time

Date of Posting:
May 24, 2024

Position
:
Permanent Full-Time Residential Support Worker

Job ID:
CCH-2403

Bargaining Status:
C.U.P.E. Local 4891

Hours of Work:
Monday to Friday rotating shifts every two weeks: 8am to 4pm; and 1:00pm to 9:00pm

Service Area:
Toronto, ON

Reports To:
Program Manager

Salary:
$50,432.42 per annum

Start Date:
June 24, 2024

About CommunitiCare Health


We are a community health care agency that provides a full range of community health care and support services, making us a distinctive agency in Toronto offering a blend of community support services, community mental health and addictions services, supportive housing, inter-professional primary care and home care services.

We are community governed.

We continually look for ways to serve our clients and our community better and to provide enhanced access to equitable care.


Position Statement/Summary


The Parkdale Step-up Supportive Housing Program is a medium support level housing program where individuals are provided with support with activities of daily living including support with their medication and in developing a sense of community.

The program offers 13 hours of onsite staffing available per day and each individual has their own self-contained bachelor unit or one-bedroom units within a low-rise apartment building.

Clients of this program are individuals who have been designated as Alternative Level of Care, are currently in hospital and no longer require hospital care but do not have appropriate accommodation or currently live in a 24-hour high support housing setting.


Residential Support Workers are responsible for providing a range of services to client-members, consistent with the values and goals of the program/agency.

They provide hands-on assistance to address the physical/cognitive, mental health and addictions needs of client-members.

RSWs are required to provide support to client-members with daily living activities and assist with shopping, food preparation, cooking, food serving, and client-member supervision.

This position requires that individuals assess potential crisis situations and intervene accordingly, while maintaining established routines of the program including all security, fire, general health and safety procedures.

Residential Support Workers facilitate the overall smooth running of the program and building, consistent with the philosophies of the agency and under the direction of the Program Manager and/or Program Supervisor.


Key Responsibilities

  • Establish a working relationship with client-members that supports their dignity, personal empowerment and facilitates addressing their psychosocial, behavioral and medical needs.
  • Provide support and assistance to client-members in such areas as personal hygiene, cleaning personal space, informal supportive counselling, food preparation, social recreational activities and other needs as they occur.
  • Assess crisis situations as they arise and deal with them according to program procedures.
  • Assist client-members to resolve interpersonal conflicts.
  • Provide support to client-members in maintaining appointments with professional supports in the community as assigned.
  • Support client-members in their medication regime if needed.
  • Liaise with clients' personal and professional supports in the community.
  • Maintain accurate records as determined by program protocols, including client files, shift entries, incident reports, and medication records.
  • Participate in supervision and staff training, as determined by the Program Supervisor.
  • Participate in direct service activities to ensure the smooth operation of the program and the building, including cleaning, cooking, serving food, resident intervention, medication supervision, and perform minor maintenance services to maintain the safety standard of RCS properties (such as changing light bulbs, salting, snow shoveling, toilet plunging, pest control preparation, etc.).
  • In the event of unforeseen staff illness/emergency an employee may be required to extend their scheduled shift in order to provide coverage until a replacement staff can be located to cover the next shift.
  • Plan and implement group programming.
  • Documentation of client-member interactions in accordance with CCH policies, procedures and protocol.
  • Other duties as assigned by the Program Supervisor/Manager.
  • Documentation of client-member interactions in accordance with CCH policies, procedures and protocol.

Qualifications

  • A degree or diploma in health/social services and/or relevant experience within the mental health system.
  • Understanding of the link between systemic discrimination and mental health using an antidiscrimination/antioppression framework.
  • Sensitivity to the stigma, marginalization, and poverty experienced by many clientmembers.
  • Ability to interact with clientmembers in a positive and supportive manner while respecting their autonomy a

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