Residential Support Worker

2 weeks ago

Toronto, Ontario, Canada Good Shepherd Centres Full time

Who We Are


The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community.

Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs.

We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances.

By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd -
Toronto Non Profit Homes

How You Will Make an Impact


The Residential Support Worker position at Good Shepherd Non-Profit Homes focuses on providing comprehensive support and services to clients in a manner that upholds the organization's Mission and Values.

The role involves a wide range of responsibilities, including engaging in the intake process, conducting client assessments, maintaining accurate and confidential client records, and offering direct support through various programming such as life skills development, conflict resolution, crisis intervention, and supportive counseling.

In this role, you will emphasize advocacy, empowerment, and assistance to clients in sustaining their home and community roles. This includes helping clients understand their mental health diagnoses, managing medications, and encouraging proactive engagement with healthcare professionals.


You will also develop and maintain relationships with other health and social service providers, participating in staff meetings, training activities, case conferences, and liaising with community workers to enhance client support and resources.

Flexibility in performing duties not directly related to the position, as directed by the Program Manager or their delegate, is also required, demonstrating a versatile approach to meeting the needs of clients and contributing to the overall objectives of Good Shepherd Non-Profit Homes.


What You'll Bring to Our Team

  • Applicants will have initiated postsecondary education or have a combination of postsecondary education and experience in the field of social services
  • Three years experience in a similar type of position
  • Be knowledgeable on principles of Housing First, harm reduction, substance use, mental health, homelessness, and poverty
  • A demonstrated commitment to the mission values of availability, responsibility, adaptability, quality and dignity is essential
  • Understand and utilize approaches in person centered, antioppression, antiracism frameworks and harm reduction principles
  • Valid CPR certification (or willingness to be certified)
  • Committed to antiracist/antioppressive practice and to the mission and values of Good Shepherd
  • Fluency in a language in addition to English is an asset
  • Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to selfcare supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE
  • Extended benefits
  • Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an antiracist and antioppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
  • Good Shepherd has a mandatory verification of COVID19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._
- #INDSJ1_

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