Manager / Team Leader Manager (Ft)

2 weeks ago

Toronto, Ontario, Canada Appletree Medical Group Full time

Clinic Manager / Team Leader Manager

Who We Are:

Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario's best family physicians and specialists, including physicians offering virtual healthcare services.

For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada.

Our journey is now leading us to help other parts of the world rebuild access to healthcare in their own communities, and we are only just getting started.

Come discover how you may join our talented team and participate in shaping the future of community healthcare

Why You Should Join Us:

We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry.

We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community.

We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development

The Opportunity:

The Team Leader Manager is responsible for overseeing the activities of all Appletree Medical Centres within their designated region.

The Team Leader Manager will be the point of contact for their respective centers, and attend weekly meetings with the VP of Operations.

They provide leadership, guidance, and support to the clinic management team, and exceptional customer service and support to our clients and patients.

In addition, they are responsible for managing business metrics and creating plans for development.

The Team Leader Manager will also take part in initiatives and work closely with various departments to strategize and plan for implementation of various projects, as they arise.


Compensation:

$20/hour, plus additional bonuses based on individual services.

Benefits:

dental, health spending account, and Life insurance, with eligibility beginning at 6 months of continuous full-time employment (for external hires).


Type:

Full Time (days, evenings, and weekends).

Reports to:

Operations Manager

Career Path:

Operations Manager, Learning and Development Trainer, Administrative Assistant, Telemedicine Assistant Coordinator & Manager

What You'll Do:

Schedules & Payroll:

  • Maintain a fulltime schedule consisting of clinic shifts (i.e., MA, programs) and administration shifts (to be coordinated and approved by the direct manager in advance).
  • Prepare and maintain staff schedules two weeks in advance.
  • Approve payroll hours and timeoff requests.
  • Monitor EMR program schedules to ensure optimal schedule utilization.
  • Find staffing coverage for sick calls, coordinate with other team leaders.
  • Review appointments in EMR to ensure they are confirmed and follow up with the appropriate parties as necessary.
  • Execute contingency plan for short notice scheduling changes.
  • As vacancies occur on the staff and management team, it is expected that the TL Manager assist with staff and management coverage based on business needs.
  • Other duties, as assigned.

Inventory:

  • Maintain proper inventory levels.
  • Oversee and complete action requests.
  • Oversee and bear responsibility for the maintenance of the high cleanliness, professional and performance standards of the clinic.
  • Other duties, as assigned.

Be an ambassador for Appletree Medical Group
:

  • Lead by example and motivate team to perform to their highest potential.
  • Create task lists for clinic staff.
  • Oversee daytoday teams' operation and performance.
  • Act as a resource to answer nonmedical questions from clinic staff, physicians, and patients.
  • Listen to team members' and physicians' feedback and resolve any issues or conflicts.
  • Assess, coach, and manage job performance of all clinic staff. Complete 3month, yearly evaluations for direct reports.
  • With the direction of the direct manager, VP of Operations, implement procedural changes in a timely and effective manner.
  • Liaise with the VP of Operations and HR department to forecast staffing needs and assist with the hiring process.
  • Act as a Medical Affairs representative and meet with physicians, as required.
  • Act as an HR representative and meet with staff, as required.
  • Responsible for workforce management.
  • Reconcile unbilled visits.
  • Other duties, as assigned.

Inspections and Meetings:

  • Prepare for monthl

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