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Bilingual Contracting Administrator

3 months ago

Cornwall, Canada Financial Horizons Group Full time
**Français ci-dessous**

Are you someone that loves to stay organized? Do you take pride in providing high levels of customer service? Are you looking for a career and not just another job? Does the flexibility of working from home a few days a week sound refreshing?

If 'yes' is the only answer that comes to mind, then you could be the next **Contracting Administrator** to join the FH family This is an entry level position with room to grow within the organization.

**The Career Directory 2023 **-** **FH has been recognized as one of the best employers for recent graduates in Canada by _Canada's Top 100 Employers 2023_

Curious, and want to know more? Keep reading

**What will you be doing in this role?**:

- Maintain the In-trust environment of APEXA, including data matching and profile scrubbing
- Co-ordinate with APEXA to solve issues within the in-trust environment
- Maintain document management, electronic scanning and filing
- Update and maintain accurate information on multiple back office systems
- Provide superior customer support for internal and external partners
- Ensure Service Level Standards are maintained
- Communicate effectively with colleagues, insurance carriers, advisors and clients
- Back up and vacation coverage as required
- Perform any other duties as assigned

**What qualifications are required?**:

- College diploma, University degree, or equivalent experience
- Industry courses would be an asset

**What competencies are required?**:

- Service oriented
- Self-starter and self-motivated
- Time management and multi-tasking skills
- Communication skills - verbal and written
- Attention to detail, and follow through
- Organizational skills
- Teamwork, collaboration, and strong interpersonal skills
- Adaptability

***:
**What should your experience look like?**:

- Proven experience in insurance/financial services industry
- Proven experience in customer service
- Proven experience with Microsoft programs such as Word, Excel and Outlook
- Knowledge of all back office systems (Wealthserv, carrier sites, Sentry File, APEXA), an asset

**Benefits & Perks**:
As a member of the FH family you can expect a professional yet engaging, supportive and family like environment - our company started with 4 employees An organization that lives and breathes its DRIVER Values.

These are some of the benefits we provide:

- 3 weeks of paid vacation
- Excellent Group Benefits plan
- Group Retirement Plan with employer matching
- Flexible and supportive Personal Days for employee or family illness, emergency etc
- Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
- Wellness Credit program
- Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development

**Who are we?**:

- Êtes-vous une personne qui a le sens de l'organisation? Êtes-vous fier.ère d'offrir un service à la clientèle de haut niveau? Vous êtes à la recherche d'une carrière et non d'un simple emploi? La flexibilité du travail à domicile quelques jours par semaine vous paraît-elle rafraîchissante?

Si « oui » est la seule réponse qui vous vient à l'esprit, vous pourriez être le (la) prochain(e) **commis au service des contrats** à se joindre à la famille FH Ce poste de premier échelon offre de grandes possibilités de croissance au sein de l'organisation.

**L'annuaire des carrières 2023** - FH a été reconnue comme l'une des meilleures employeuses pour les jeunes diplômé(e)s au Canada par le Canada's Top 100 Employers 2023

Vous désirez en savoir plus? Poursuivez la lecture

**Remarques**: Ce poste peut être occupé à distance en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse ou à Terre-Neuve-et-Labrador

**Votre rôle****:

- Maintenir l'environnement de confiance d'APEXA, y compris la correspondance des données et l'épuration des profils
- Coordonner avec l'APEXA la résolution des problèmes dans l'environnement de confiance
- Maintenir, récupérer et distribuer les courriels de la boîte de réception des contrats
- Assurer la gestion des documents, la numérisation et l'archivage électroniques
- Offrir un soutien client hors pair aux partenaires internes et externes
- Assurer le maintien des normes de niveau de service
- Communiquer efficacement avec les collègues, les assureurs, les conseillères et conseillers et les clientes et clients
- Être disponible pour les remplacements et les vacances
- Effectuer toute autre tâche confiée

***

**Qualifications requises****:

- Diplôme d'études collégiales, diplôme universitaire ou expérience équivalente
- Cours liés à l'industrie, un atout
- Bilinguisme - anglais et français

**Compétences requises****:

- Attitude axée sur le service
- Autonomie et motivation
- Bonne gestion du temps et aptit