Customer Success Engineer
1 week ago
Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Challenge
Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client's investment This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. We work directly with our clients to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.
***This role requires ability to achieve a Top Secret Clearance along with proficiency in French language (speaking and writing A, A/B, B) and hands-on Linux experience.
This position includes all of the following aspects:
Strategic client relationship management CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products. The CSE role is equally: client facing (developing long term client relationships, keyboard facing (technical operations), and colleague facing (developing your own subject matter expertise, and drawing on that of others in a collaborative environment) CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third party providers, project management, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies.What we do
We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic. We help our clients achieve their business objectives by providing resources to answer clients' questions, identifying needs for account customization and oversee implementation changes and encourage client contract renewal. We work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness. CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.Required Qualification :
Proficiency in French language (speaking and writing) Ability to achieve a Top Secret Clearance Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services. Proficiency in AWS or Azure with an understanding of cloud-hosted web applications. Experience with operating and monitoring Enterprise software. Real passion for digital marketing and client success and have a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills. Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies. Ability to evaluate and adapt to change, excel in high stakes situations and provide responsive, thoughtful dedication to client success. Excellent social, presentation, and interpersonal skills, both verbal and written.Duties include:
Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams Assist in developing new automation tools to increase efficiency and productivity Adobe Command/Control and CI/CD tools to manage next generation cloud solutions. Collaborate with teams to provision, customize, monitor, and upgrade our cloud-hosted Enterprise offerings.-
Customer Success Representative
1 week ago
Ottawa, Ontario, Canada SKM Acquisitions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada BT Full timeLocation: OttawaRemote with weekly travel to Montreal, QuebecMust be fluent in FrenchWhy this job mattersThis role is a vital part of the management team for BT's broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in their use of BT products,...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada MGIS Full timeHappy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...
-
Customer Success Manager-IN
1 week ago
Ottawa, Ontario, Canada EightSix Network Inc Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Specialist
1 week ago
Ottawa, Ontario, Canada DashQ Full timeAbout DashQ:At DashQ, we're pioneering a transformative approach to the way people find, secure and connect with rental housing. As an innovation-led and customer-obsessed company, we leverage cutting-edge technologies to evolve housing from a mere commodity into a deeply connected community. In an environment where housing supply is limited, it has never...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Myticas Consulting Full timeThe recruitment team at Myticas Consulting is currently seeking a highly motivated and experienced Customer Success Manager. The successful candidate will be pivotal in driving the successful adoption and ongoing engagement of our IoT products and services within government sectors. This role requires someone with a robust understanding of IoT technology,...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Knak Full timeKnak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is..._ Empowering people to be creative._That's why Knak exists.Oh, and we have a bit of fun while doing it, tooThe Role:Our...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Assent Compliance Full timeCompany DescriptionSummaryAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada BT Group Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Remote with weekly travel to Montreal, Quebec Must be fluent in French Why this job matters This role is a vital part of the management team for BT's broader Global organization. You will work with our global...
-
Customer Success Specialist
1 week ago
Ottawa, Ontario, Canada Fellow Insights Inc Full timeHi, I'm Julia I'm the Customer Support Team Lead at Fellow. I joined Fellow in 2021 as an Implementation Specialist and for the past few months, I have been keeping the customer support process at the high-quality level we strive for. As the experts on our customers, our customer support team of 2 works collaboratively to make sure every user of Fellow has...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada LifeWorks Full timeBuild a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Assent Full timeCompany Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada net2phone Canada Full timeWhat we do.We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.Who we are.Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.We are a true...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Solink Full timeCustomer Success ManagerA job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.We are actively looking for...
-
Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Solink Full timeCustomer Success Manager - EnterpriseA job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit about...
-
Customer Success Advisor
1 week ago
Ottawa, Ontario, Canada Versaterm Full timeTHE COMPANYVersaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean.As a result of significant growth, we are looking for top notch professionals to join us during this...
-
Customer Success Expert
1 week ago
Ottawa, Ontario, Canada RVezy Full timeAbout RVezyRVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...
-
Customer Success Expert
1 week ago
Ottawa, Ontario, Canada RVezy Full timeAbout RVezyRVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable...
-
Customer Success Expert
1 week ago
Ottawa, Ontario, Canada RVezy Full timeAbout RVezyRVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable...
-
Intermediate Customer Success Manager
1 week ago
Ottawa, Ontario, Canada Lytica Inc. Full timeIntermediate Customer Success Manager (CSM)About LyticaBased in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to...
