Program Representative

2 weeks ago


Toronto, Ontario, Canada YMCA of Greater Toronto Full time

Hourly Rate:
$ Check out the YMCA's total compensation package

Location:
Central Y

Work Hours: 24 hours/week

Employment Type:
Contract Hourly

Number of Vacancies: 1

Anticipated Start Date: 02/01/2023

Deadline to Apply: 01/15/2023

Be the Spark Join our passionate team of Health & Fitness Program Representatives and help us to achieve great things in our community


Reporting to the H&F Programs Director the
Programs Representative - Individual Conditioning is responsible for ensuring service excellence and assists in the supervision and safe operation of these programs and spaces, ensuring the YMCA of Greater Toronto regulations, National YMCA standards, and SAM expectations are met.


In this role, you will:

  • Deliver programs, including mYfitness, and assist participants in the individual conditioning area with a focus on building and facilitating relationships
  • Provide overall support to Member experience in Conditioning areas (including Membership Plus if applicable) as needed, ensure workout areas are maintained, and respond to member requests or concerns
  • Clean and maintain equipment during shifts and report any repairs or work orders to the supervisor
  • Conduct Program area counts, take attendance and inventory checks as required
  • Ensure that outstanding programs are provided for all members; YMCA Individual Conditioning Best Practices (as outlined by Priority S.A.M.) are followed
  • Recruit and mentor volunteer instructors for Individual Conditioning
  • Build relationships with members and seek opportunities to share the YMCA story and educate members and guests on the YMCA as a Charity.
  • Develop a rapport with volunteers and other staff, building positive relationships
  • Help members to achieve their personal health and fitness related goals by referring them to various programs and services as appropriate (e.g. mYfitness, Personal Training)
  • Provide information about and encourage participation in other YMCA areas and programs, such as group fitness classes, sports, children's programs or other services in the building (Employment, Child Care) or assist members in finding answers to questions by referring them to correct sources
  • Ensure qualifications and certifications as required by the YMCA and regulatory standards are current at all times.
  • Is available for the minimum required commitment of hours as determined by the supervisor based on centre needs.
  • Actively participates in scheduled training, meetings and special events.
  • Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by supervisor.

You bring:

  • Enrolled in or completion of a University or College program, majoring in Kinesiology, Physical Education, Recreation Leadership or related field preferred, or equivalent experience
  • YMCA Group Fitness Leaders Certification an asset
  • Enrolled in or completion of Personal Training certification an asset
  • Current certification in Standard First Aid and CPR C level C
  • Welldeveloped interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
  • Commitment to diversity, equity, inclusion and building a sense of belonging
  • Flexibility regarding work schedules, including days, evenings and weekends

What you need to succeed:

  • Commitment to the YMCA's Mission, Vision and Values
  • Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
  • YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?


The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.

We are committed to helping our employees reach their full potential and are recognized as a great place to work.

We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

See what you can expect from the YMCA here.


Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

Learn more in our strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we re

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