Student Services Representative

2 weeks ago


Kingston, Ontario, Canada St. Lawrence College Full time

Job ID:

SUPP-PT-23/24-091

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Location:

Kingston

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Deadline:

July 10, 2023

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Job Type:

Support

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Start Date:

Immediately

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End Date:

August 31, 2023 (with possibility of extension)

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Department:

Student Success

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Positions:
1

:

Qualifications:

Education and Experience:

A minimum of a one-year certificate in Office Administration, Business, or equivalent.


A minimum of two years of experience in a computerized office environment, utilizing exceptional customer service skills, professional behaviour and problem-solving abilities.

Experience working with PeopleSoft is an asset.

Other Required Qualifications:

  • Ability to assess needs against established policies, procedures and College protocols
  • Superior customer service skills, excellent telephone techniques
  • Empathetic and friendly; ability to deal with difficult customers on frontline
  • Ability to handle and reconcile cash and operate automated office equipment
  • Excellent organizational, communication and interpersonal skills
  • Problem solver with ability to multitask, and work under pressure
  • Demonstrate good judgment, professional conduct and integrity of performance with absolute respect for confidentiality
  • Tactful and diplomatic
  • Team player

Physical/Work Environment Essential Requirements:


The successful incumbent must have the ability to report to the work location and work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college's Telework Policy.


Salary & Terms:

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Support Group:

Pay Band D
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Hours per week:
35
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Start Rate:

$24.62/hour
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Posted Date:

July 4, 2023
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Closing
Date:

July 10, 2023

**THIS IS A TERM BARGAINING UNIT POSITION

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