Business Analyst
2 weeks ago
For Current Gilead Employees and Contractors:
Job Description:
Being Here Matters
At Gilead, Creating Possible drives everything we do. It's evident in our mission and core values.
This is how we built a culture of excellence that is fueled by a passion for improving the lives of people around the world and advancing the care of patients suffering from life-threatening diseases.
We are driven to develop lifesaving products that make a difference for patients around the world.Every day, we aim to transform the promise of science and technology into breakthrough, innovative therapies that have the power to cure, prevent or treat disease.
As a research-based bio pharmaceutical company, we are revolutionizing healthcare by bringing medicines to patients in the areas of high unmet need including HCV and other Liver diseases, HIV/AIDS, Hematology, Oncology, and Inflammatory Diseases.
When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives.
The Role
Gilead Canada is seeking a Business Analyst - Commercial Operations to join our dynamic and innovative Commercial Operations team, based out of the Mississauga Office.
How you will 'Create Possible'- Supporting technical systems and processes, data management and implementation to support our Canadian commercial business.- Support the Canadian Salesforce CRM system, working closely with Global and local teams.
Includes supporting customer targeting initiatives and consulting with internal stakeholder to determine business requirements, collaborating with cross functional teams to develop new tools / processes that enhance Sales Force Effectiveness (SFE).
- Ongoing management of Veeva CRM, Promo Mats, Vault Admin Accountabilities to ensure business continuity including, but not limited to:- Management of priority customer databases across all commercial field teams-
- Upload and management of promotional tools (e-detail aids), key promotional messages and objections within CRM (Veeva)-
- Creation and management of customer databases to support non-personal promotion as part of our Omnichannel strategy-
- Ongoing ad hoc requests relating to issues including but not limited to: duplicate management, address management, change requests, reporting, event management-
- Ad hoc trouble shooting across all Veeva platforms,-
- Veeva roster management-
- Veeva Vault and PromoMat Admin and Maintenance-
- Design, maintain and manage Sales and KPI reporting dashboards (Tableau) and data flow (Alteryx) which deliver analytics and insights on an ongoing basis.-
- Work closely with the CRM (Veeva) and Incentive Plan Lead to support end to end processes such as logging tickets, bulk data loading, consolidation of multiple data sets and cross-checking calculations to ensure accuracy in terms of data
- Works cross-functionally with Sales, Marketing, Medical, and other key internal stakeholders
Knowledge, Experience & Skills- Bachelor's degree in science, Business or other technical discipline.- 2+ years of pharmaceutical/biotech experience with a track record of success in Commercial Operations, Analytics, Sales or Marketing is an asset- Strong familiarity with the use or administration of a CRM system such as Salesforce/Veeva- Strategic data and analytical skills, including expert level in Excel, with the ability to digest and interpret multiple complex data sources and draw insights to utilize for Sales Force efficiency and effectiveness.- Experience with Data Transformation (Alteryx) and BI Tools such as Tableau, Power BI, Qlik would be an asset- Experience implementing new capabilities or systems into a commercial organization- Track record of influencing key stakeholders across the organization, including strong presentation and collaboration skills.- Experience in managing cross functional projects and processes, including large cross-functional initiatives with a strategic approach.- Organized and demonstrates a commitment to accuracy in managing multiple projects at a time.
Gilead Leadership Commitments- I AM BOLD in aspiration and AGILE in execution.- I CARE and make time for people.- I LISTEN, speak openly and explain the "why."- I TRUST others and myself to make sound decisions.- I OWN the impact of my words and actions.
Through bold and transformative science, we're driving innovation that has the potential to become the next generation of life-changing medicines.
Our ambition is evide-
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