Bilingual Agent Case Manager
1 week ago
Europ Assistance Canada, part of Generali Group, is in search of a Bilingual Agent Case Manager to join the Travel Assistance & Claims team in Canada. The ideal candidate will play a key role in developing local Canadian operations.
Europ Assistance is a global company operating in over 200 countries and territories, providing a wide range of products and services.
The focus of the Canadian business unit will be on the Travel Insurance industry, catering to customers traveling abroad or within Canada by offering product solutions to key stakeholders.
This position will report to the Head of Travel Assistance & Claims in Toronto, with a work environment that combines in-office and remote work, fostering close collaboration with colleagues and stakeholders.
Responsibilities Include:
- Act as the initial point of contact, delivering professional, attentive, and empathetic service to clients during claims initiation and providing assistance before and after trips in a 24/7 setting.
- Take personal responsibility for ensuring a superior client experience, including effective problem resolution.
- Address clients' primary needs, offer valuable advice, and proactively manage medical, operational, and reputational risks by triaging and processing claims efficiently.
- Handle travel insurance claims, ensuring accurate information, including contact details, travel dates, loss dates, and reserves.
- Respond promptly to clients' needs, maintain connection, gather all claim-specific details, and provide insurance benefits and claim information.
- Assist new and existing claimants with the claim filing process, required documentation, etc.
- Engage in collaborative communication within the team, involving decision-makers and managers.
- Receive and manage inbound calls, as well as make outbound calls to service partners, and collaborate with the Nursing team.
- Provide on-trip assistance to clients as necessary, such as arranging medical care and flight logistics.
- Demonstrate a commitment to addressing and resolving client issues at the initial contact point.
- Make decisions to gather missing information, considering cost-effectiveness and maintaining client trust.
- Ensure client privacy and confidentiality in line with established guidelines, such as Consent to Disclose.
Education, Knowledge, Skills, and Abilities Required:
- High school diploma.
- Strong communication skills.
- Knowledge of travel insurance products is an asset.
- Ability to adapt to varying call volumes and prioritize tasks for optimal efficiency.
- Language Requirement: Bilingual (English and French).
- Work Schedule: Must be available for all shifts in a 24/7/365 environment, depending on the assigned schedule.
Work Location: Hybrid
Europ-Assistance Canada Services Inc. accommodates all requests for applicants with disabilities; please contact Human Resources if you require any assistance.
We appreciate all applications, but only those chosen for an interview will be contacted.
-
Bilingual Agent Case Manager
1 week ago
Toronto, Ontario, Canada Europ-assistance Canada Services Full timeEurop Assistance Canada, part of Generali Group ( ), is looking for a Bilingual Agent Case Manager to join our Travel Assistance & Claims team in Canada, who can contribute to the building of local Canadian operations. Europ Assistance ( )is a global company, active in over 200 countries and territ
-
Bilingual Agent Case Manager
1 week ago
Toronto, Ontario, Canada Europ-assistance Canada Services Full timeEurop Assistance Canada, part of Generali Group, is seeking a Bilingual Agent Case Manager to join the Travel Assistance & Claims team in Canada. The ideal candidate will play a key role in the development of local operations in Canada. The focus of the Canadian business unit will be on the Travel Insurance industry, providing product offerings and service...
-
Urgent: Bilingual Agent Case Manager
1 week ago
Toronto, Ontario, Canada Europ-assistance Canada Services Full timeEurop Assistance Canada, part of Generali Group ), is looking for a Bilingual Agent Case Manager to join our Travel Assistance & Claims team in Canada, who can contribute to the building of local Canadian operations.Europ Assistance )is a global company, active in over 200 countries and territories in the delivery of our products and services.The Canadian...
-
Bilingual (French) Case Manager
1 week ago
Old Toronto, Ontario, Canada Foresters Financial Services, Inc. Full timeBilingual (French) Case Manager page is loaded Bilingual (French) Case Manager Apply locations Toronto - CPP Toronto, Ontario time type Full time posted on Posted 2 Days Ago job requisition id R-1525 Career OpportunityRole TitleBilingual (French) Case ManagerPurpose of roleWhile working with other departments, as a Bilingual (French) Case Manager, you will...
-
Bilingual Disability Case Manager
1 week ago
Old Toronto, Ontario, Canada PMJ Employment Services Full timeOur client is currently looking for BILINGUAL Disability Claims Analysts to handles a number of benefit claims for LIFE, CRITICAL ILLNESSJOB RESPONSIBILITIESAnalyzes all information relevant to determining obligations: contract provisions, medical proof, non-medical factors, government programs, legislation, internal policies and procedures.Make appropriate...
-
Bilingual Nurse Case Manager
1 week ago
Toronto, Ontario, Canada BioScript Logistics Inc. Full timeGTA Remote Location At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of...
-
Bilingual Case Manager
4 weeks ago
Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full timeZurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency assistance. At World Travel Protection, protecting people is our priority. We take care of...
-
Bilingual Case Manager
1 month ago
Toronto, Ontario, Canada Zurich Insurance Company Ltd. Full timeZurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on travel risk management and emergency assistance. At World Travel Protection, protecting people is our priority. We take care of...
-
Bilingual Case Management Coordinator
1 week ago
Toronto, Ontario, Canada Medavie Blue Cross Full timeFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top...
-
Bilingual Nurse Case Manager
1 week ago
Toronto, Ontario, Canada BioScript Logistics Inc. Full timeGTA Remote Location Toronto, ON M4C 5S3, CAN Description At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support...
-
Bilingual Nurse Case Manager
1 week ago
Toronto, Ontario, Canada Innomar Strategies Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Bilingual Nurse Case Manager
1 month ago
Toronto, Ontario, Canada Cencora Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Bilingual Nurse Case Manager
1 week ago
Toronto, Ontario, Canada Cencora Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Bilingual Nurse Case Manager
4 weeks ago
Toronto, Ontario, Canada Cencora Full timeOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
-
Case Coordinator
1 week ago
Toronto, Ontario, Canada CB Canada Full timeCase Coordinator - Bilingual English/French On behalf of our client in the Banking Sector, PROCOM is looking for a Case Coordinator - Bilingual English/French. Case Coordinator - Bilingual English/French – Job Description The primary purpose of the Case Coordinator role is to provide proactive case management, respond to case specific inquiries and...
-
Bilingual Immigration Case Analyst
1 week ago
Toronto, Ontario, Canada Green and Spiegel LLP Full timeImmigration Case Analyst - BilingualFull TimeToronto, ONGreen and Spiegel, Canada's preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth at the expertise at Green...
-
Bilingual Immigration Case Manager
4 weeks ago
Toronto, Ontario, Canada Pacston Full timePacston Canada is on the hunt for Case Managers to work remotely in Canada to manage global immigration cases. This position acts as the first point of contact and support for clients who require global immigration applications. The duty of this position is to instruct, assist and communicate with clients to prepare all documents required. We will provide an...
-
Bilingual Immigration Case Manager
1 month ago
Toronto, Ontario, Canada Pacston Full timePacston Canada is on the hunt for Case Managers to work remotely in Canada to manage global immigration cases. This position acts as the first point of contact and support for clients who require global immigration applications. The duty of this position is to instruct, assist and communicate with clients to prepare all documents required. We will provide an...
-
Toronto, Ontario, Canada Legislative Assembly of Ontario Full timeBilingual Visitor Representative/ Agent bilingue des services aux visiteurs:Keeping Ontario's Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario's Parliament.Together, we...
-
Bilingual (French) Case Manager
1 week ago
Toronto, Ontario, Canada Foresters Financial Full timeJob DescriptionKey ResponsibilitiesAnswer inbound producer service related calls regarding all aspects of Foresters Financial new business activities.Proficiently determine the needs of the caller and provide support timely resolution in an effort to achieve one-call resolutionAccountable for assigned application/certificates (from all lines of business...