Medical Administrative Assistant

1 week ago

Brampton, Ontario, Canada Canadian Mental Health Association- Peel Branch Full time

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose
Joining the Canadian Mental Health Association - Peel Dufferin Branch means you'll be part of something meaningful.

We're incredibly proud to have been recognized with the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better.

Providing support and services to those who live with mental illness and addictions, we're committed to increasing awareness and addressing the stigma surrounding mental health.

That's why we've made it a priority to create a diverse organization that represents the communities we serve - and the people we help.


What We Offer


As a community-based agency, we're dedicated to the mental, physical, and social health of everyone - including our team members.

That's why we're proud to offer a total rewards package that helps our team members balance their professional and home life.

You'll also be empowered to keep learning new skills and reaching your goals - from developing a career growth plan to participating in training sessions.


  • In addition to competitive benefits like health, dental, EAP and life insurance, we offer our permanent team members some unique perks that really stand out:_
  • 4 weeks accrued vacation (to start), plus 2 flexible days each year
  • Up to 18 paid personal days accrued per year
  • HOOPP Pension Plan
  • Ongoing professional development plus $250 annual funding for continuing education and certifications
- $250 annual allowance to invest in achieving your personal wellness goals

  • Mileage reimbursement for workrelated travel
  • Participation in organizational pay for performance incentive program

We are looking for a Medical Administrative Assistant
to join our team


The Medical Administrative Assistant will provide support to Rapid Access Addictions Medicine (RAAM) management and clinical team, and perform administrative tasks that impact daily operations including front desk reception duties.

They will also be responsible for performing general office duties, including participating on organizational committees and providing project support.

Status:
Permanent full-time, 37.5 hours per week, Some evening hours and weekends will be required.

Location:
This position is based out of multiple locations on-site in Brampton/Orangeville

Deadline to apply:
Open until filled

What you will do

  • Support scheduled rotational front desk reception coverage, welcoming clients and visitors to our space; support clients with scheduled and walk in appointments.
  • Facilitate any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers.
  • Engage with clients to collect client feedback.
  • Act as a liaison between the Program Manager and staff to ensure appropriate coordination and followup on daytoday needs.
  • Manage and maintain confidential information.
  • Where applicable, manage and maintain the Director and team's work schedule
  • Maintain electronic filing system as needed. Enter and update client data and pull data reports for program managers and funders as required.
  • Create, revise, and improve systems and procedures by reviewing operating practices, record keeping systems and forms; Implement changes as approved by Director.
  • Perform other duties and responsibilities including special project support, as assigned by the Manager.
  • Coordinate Physician/ Consulting billing (OHIP billing)
  • Responsible for the distribution and assignment of new referrals to staff.
  • Assisting in managing staff absence by contacting and rescheduling participant appointments, as well as updating participant information system.
  • Prepare requests for release of medical records, ensuring participant authorization and release of information forms are signed, and maintains records of requests for information.
  • Support the Manager with financial processes including, electronic timesheets, payroll and HR administration processes as required.

What you need to join our team

  • Postsecondary diploma in Business/ Office Administration
  • Health Services is required
  • Minimum 3 years of related medical administrative support experience is preferred
  • Prior experiencing managing client or health records and filing systems is preferred
  • Previous experience with OHIP billing is preferred
  • Lab certification and/or procedure training is considered an asset
  • Superior knowledge and understanding of administrative role supporting clients, management and physicians
  • Expertise with database reports
  • Excellent knowledge of medical terminology, healthcare, office practices, procedures and standards
  • Effective prioritization and organization skills including time management
  • Excellent interpersonal skills and experience to engage mental health and addictions populations
  • Excellent communication and organizational skills, able to manage competing priorities and d

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