Executive Assistant

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

The opportunity

Manulife Regional Office is currently seeking an Executive Assistant (EA) for providing administrative and office management support to the Audit and Advisory Services Asia team. This position will be r eporting directly to the Head of Audit and Advisory Services, Asia. The successful candidate will be responsible for managing the calendar, travel, meetings set up of the audit leadership team (ALT) and senior management team (SMT) members within Audit and Advisory Services, and be able to communicate and collaborate with all levels of the organization, inclusive of global, regional, country level executives, as well as other stakeholders, i.e. Board Members, Industry Organizations, Professional/Executive Societies, etc. The EA will be required to manage multiple projects and requests simultaneously, while exhibiting poise and maturity in dealing with sensitive information. The tasks will include but not limited to formatting, proof reading and the issuance of audit and advisory services reports, preparation of presentation decks, KPI reporting and support ALT and SMT in monitoring the department KPI and budget, office administration and organizing team events. The ideal candidate will thrive in a fast-paced environment and take pride in solving problems while being able to anticipate situations that require action and act with urgency and an 'own it' mindset.

On the job you will:

• Manage Hong Kong based ALT and SMT's calendars and coordinate all internal and external scheduling requests including logistics, meeting room/meal venue booking, etc.
• Manage Global Head of Audit and Advisory Services and other non-Asia ALT members' meeting and travelling schedules while they are on Asia business trips.
• Organize various internal and external meetings including departmental, regional, global, and country-level meetings in an efficient, professional manner within tight timeframes and minimum guidelines given and act as a liaison for key internal stakeholders.
• Manage all travel related administration, including, but not limited to all travel related requests, prepare travel itineraries; reconcile travel expense reports and submit in a timely fashion.
• Prepare expense reports for ALT and SMT.
• Perform final formatting and proof reading and issuance of the final audit and advisory reports.
• Assist in preparing committees/board materials and presentation deck.
• Assist in collecting data for KPI reporting.
• Assist in KPIs and budget monitoring.
• Organize team events and activities independently.
• Provide support to the team e.g. staff on-boarding/off-boarding arrangements and other I.T. / O.S related tasks.
• Partner with other administrative staff to coordinate and prepare for meetings.
• Handle confidential information and interacts with all levels of management, other departments, internal and external customers using tact and diplomacy in all dealings.
• Perform miscellaneous and adhoc tasks tangentially connected to work (e.g. visa administration) with strong sense of responsibility and ownership.
• Facilitate interdepartmental communication and manage special projects, as necessary.

Preferred Attributes:

• A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals inside and outside of the company at all times.
• Highly motivated, reliable and trustworthy individual who can represent the executive office and the team in a professional manner at all times.
• Impeccable attention to detail with a strong sense of urgency and the ability to work independently on assignments with minimum supervision and/or guidance.
• Ability to deal with a high level of ambiguity and utilize sound business judgment.
• Great organizational skills, a strong bias for action and the ability to multitask effectively.
• Ability to complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations that require a quick turnaround, and be able take effective action.
• Strong track record of being a team player within a large scale fast-moving and process-driven environment.
• Excellent communication (written and verbal) and interpersonal skills.
• Flexible, with the ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines.
• Demonstrate strong values-based judgment and collaborative spirit to work across levels of the organization.
• Ability to come up with creative ideas in team events and activities.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

We are looking for someone with:

• Degree holder with a minimum of 8 – 10 years of experience in Financial Services industry, preferably a sizeable, multinational, and/or global company with senior stakeholder engagement experiences.
• Preference for those who have strong track record supporting C-suites executives.
• Mature and well organized with excellent sense of work prioritization.
• Ability to work under pressure and meet tight deadlines, as well as to be global minded and culturally sensitive to work with counterparts in other regional and global offices.
• Tech-savvy and agile with knowledge and experience dealing with a variety of different systems such as Concur, WorkDay.
• Prefer familiarity and experience using Microsoft Office (i.e.) Word, Excel, PowerPoint, Power BI.
• Fluency in both written and spoken English and Chinese (Cantonese and Mandarin).

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .