Family Services Supervisor
7 days ago
NATIONAL OCCUPATION CODE 40030POSITION TYPE FULL-TIME, EVENINGS (Mon – Fri, 4pm – Midnight)The full-time Family Services Supervisor reports directly to the Senior Family Services Manager to coordinate the family services of Ronald McDonald House. This individual will be required to provide a compassionate guest experience, at all times, for all families requiring our support. The FS Supervisor is responsible for the supervision of part-time weekend staff.
The successful applicant must be self-motivated with the ability to work independently and collaboratively. The Family Services Supervisor should be adaptable and feel comfortable interacting with families from diverse backgrounds. The Family Services Supervisor is involved in family services and also serves as a resource to families, social workers, hospital staff, co-workers. The candidate must exude a caring, positive attitude and be a team player willing to help wherever needed.
General Responsibilities:
- Assist and support guest families
- Assist with House programming
- Manage family services (as per RMHC Manitoba policies and procedures)
- Supervisor of part-time weekend staff (on a rotational basis – once every three weeks)
- Ensure COVID-19 screening and protocols are followed
- Tracking of invoices and payments for third-party room payment authorizations
- Support housekeeping team
- Engage and motivate Family Services volunteers
- Support family-based programming
- Provide House tours to families when volunteer is unavailable
- Passion for the mission of Ronald McDonald House Charities Manitoba
- Minimum of grade 12 education
- Energetic person with proven skills in customer service and attention to detail
- Strong relationship building skills
- Experience with team leadership
- Calm and caring manner through crisis with a desire to serve others
- Computer skills with some proficiency with Microsoft Office software programs
- Excellent written and oral communication skills
- Ability to climb stairs
- Experience in the hospitality sector an asset
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