Service Technician Field/shop

1 week ago

Surrey, British Columbia, Canada Williams Machinery Full time

Williams Machinery has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Williams Machinery services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a Gold Certified Canada's Best Managed Company, and one of BC's Top Employers.


The
Service Technician will be responsible for the diagnosis and repair of Material Handling equipment including electric power and internal combustion engine forklifts and other such equipment.

The Service Technician is based out of the Surrey office and works 40 hours on average per week Monday to Friday.

Some travel may be required, as assigned.

Key Responsibilities:

  • Diagnosis and repair of equipment.
  • Perform routine scheduled Planned Maintenance (PM) services, appraisals and Safety Inspections.
  • Complete all necessary time card and report documentation as required.
  • Complete shop or road work as required by Supervisor's direction when required.
  • Communicate repair status and requirements with customers and Supervisors alike.
  • Excel the 'customer experience' by being professional at all times.
  • Order and track all parts request to meet the customer expectation.
  • Complete jobs, as assigned. Some out of town at customer site visits might be required.
  • Proactively seek opportunities to grow customer accounts while carrying out your duties.
  • Other related duties, as assigned.

Knowledge, Skills and Abilities:

  • Previous aerial and lift truck experience ideal but not essential.
  • Strong trouble shooting skills.
  • Valid driver's license and clean driving record.
  • Excellent communication skills both verbal and written.
  • Excellent organizational and interpersonal skills.
  • Ability to contribute positively to the team environment.
  • Willingness and desire to learn.
  • A proactive autonomous individual able to set own standards and succeed.
  • Physical capabilities necessary to perform duties of the position (lifting & mobility).
  • Must be willing to travel and complete jobs out of town as assigned.

Training, Education and Experience:

  • Red Seal Heavy-Duty Equipment certification or equivalent experienced in small construction and material handling with consistent exceptional customer service skills.
  • General ability to carry out diagnostics and repairs on Spark Ignition LPG engines and systems, Compression Ignition engines, Hydraulic and electrical systems as well as reading schematics from each.

Compensation Package:

  • Hourly wages of up to $41.33 as per Collective Agreement.
  • 2 weeks of vacation.
  • Medical, insurance, dental and pension plan.
  • Company vehicle available for roadbased positions, where applicable.

Values:

-
Build trust - with customers and each other;
-
Be a team player - commit to working together to win;
-
Be customer-focused - "wow" customers so they become raving fans;
-
Support community - care for our people, our community and our planet;
-
Deliver results - know what you need to do and get it done.

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