Community Services Customer Service Representative

2 weeks ago


Richmond Hill, Ontario, Canada Canadian Western Bank Full time
Putting people first and building relationships with intention

On-site requirements. offers creative structured financing that responds directly to the specific needs of each customer.

As a company, CWB Maxium has the backing of a strong funder and larger, diversified organization, which gives us the opportunity to help more customers, in more ways, and to take our company to another level of service, performance and growth.


We are looking for someone who is responsive, provides exceptional service and support by delivering highly detailed work with a high level of accuracy, within CWB Maxium's sales and lending teams.

Deliver exceptional customer service to exceed expectations and strengthen client relationships.

Manage program and vendor relationships to ensure timely payments and assist with reconciliations.

Ensure compliance with CWB Maxium policies and procedures for loan management and data integrity.

Collaborate with legal counsel, sales, and customers for legal closings.

Manage A/R collections and provide reporting to Account Managers.

Support special projects and provide backup coverage within the CRS group.


3 to 5 years of corporate lease and finance experience, a solid understanding of PPSA regulations combined with some post-secondary education in business or related field, will arm you for success.


You possess strong math skills, are confident in understanding Present Value and all calculations associated with it using Calculator or TValue and you have working expertise in MS Office products, especially Word & Excel.


Proudly recognized by Great Place to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterstone Human Capital's Most Admired Corporate Culture 2023.

Health care spending account

A flexible wellness program

We commit to our employees' development and help them reach their professional goals with:

Organization wide coaching services

Education support & training programs

Inclusion is a journey requiring practice & experience to result in a powerful outcome. Find community within the CWB family in our employee represented groups.

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