Business Operations Coordinator

7 days ago

Toronto, Ontario, Canada University Health Network Full time
JOB POSTING #916098

Job Posting:
Business Operations Coordinator - Gift Processing

Employment Type:
Full time

Do you want to be part of a bold and ambitious team that will Conquer Cancer In Our Lifetime?

About Us


Established in 1982, the Princess Margaret Cancer Foundation (PMCF) raises funds for Princess Margaret Cancer Centre, one of the top 5 cancer research centers in the world.


Since its inception, The PMCF has been setting daring and audacious goals with a mindset that is driven by our culture and passion for the cause.

We have pioneered many successful fundraising programs, including our world-leading Princess Margaret Home Lottery, and some of the world's largest cancer fundraising events, and have a sophisticated Major and Estate Giving program.

The Foundation's vision, which you would share, is to Conquer Cancer In Our Lifetime.


The Princess Margaret is a proud member of University Health Network, Canada's largest research hospital network, which also includes Toronto General Hospital, Toronto Western Hospital, Toronto Rehab Institute and The Michener Institute for Education.


If you are a passionate cancer advocate, empathetic team member, and a skilled fundraiser looking to learn from your peers and progress in your career, we'd love to meet you.


About The Role


As an integral member of the Business Operations team, you will be responsible for entering gifts into the foundation CRM by data entering relevant information provided by donor managers and working from a number of queues (updating constituent records, making gift adjustments, issuing refunds, etc.) that require frequent interactions with internal members of the PMCF team.

Reporting to the Manager of Business Operations you will work together to provide an exceptional donor experience by responding to and resolving issues in a timely manner.


You Will:

  • Serve as a point of contact for donor managers inquiring about donations
  • Process credit card payments and cheque deposits
  • Data enter gifts into the Foundation CRM (manually or through importing functions)
  • Review daily work queues and respond to requests in a timely manner
  • Liaise with donor managers courteously and professionally to resolve their concerns
  • Follow PMCF priorities, processes, and policies to support the team and respond to inquiries in a timely manner
  • Collaborate with internal stakeholders to fulfill donors' requests
  • Suggest improvements to processes that will enable an exceptional donor experience

You Bring:

  • 1+ years of experience in a data entry or administrative role
  • An undergraduate degree or an equivalent combination of education and experience
  • Experience in fundraising (paid or volunteer)
  • Excellent verbal and written communication skills
  • Ability to work effectively with frequent interruptions
  • Ability to prioritize multiple incoming requests in a professional and timely manner
  • Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, SharePoint, Teams) is required
  • Working knowledge in Blackbaud CRM, Asana is an asset
  • Willingness and ability to learn new systems and tools
  • Demonstrated problemsolving skills and the ability to work across the foundation to find the answer to donor questions
  • Ability to adapt to new technology
  • Knowledge of process improvement or willingness to learn preferred
  • Vaccines (COVID19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code._
  • You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions._
  • For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply._
  • UHN thanks all applicants, however, only those selected for an interview will be contacted._
  • UHN is a respectful, caring, and inclusive workplace.
We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to:

all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position.

Applicants need to make their requirements known when contacted._

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