Manager, Performance Manager

7 days ago

Toronto, Ontario, Canada AutoTrader Full time

The Performance Manager is tasked with supporting the Sales team, serving as an expert in autoTRADER's online and digital products purchased by customers.

This role involves reviewing analytics and customer account performance, advising the Sales Team based on findings, and providing data and reports for client meetings.


Responsibilities:

Customer Service:

  • Take ownership of assigned client accounts and collaborate with the Sales team and customers to optimize client business.
  • Deliver high quality customer service and product knowledge, regularly reviewing dealer performance and activity.
  • Address client issues promptly, fostering and sustaining customer relationships while gaining a deep understanding of their business and strategies.

Performance Monitoring:

  • Monitor and assess account performance to detect trends in customer accounts.
  • Analyze various reports, examine dealer activity to measure outcomes, and provide recommendations to the Sales Team for adjusting sales strategies.
  • Prioritize achieving customer satisfaction, generating revenue within the existing client base, and meeting long term account objectives.
  • Develop techniques for closely monitoring technical issues experienced by clients, taking immediate action, and crafting reports to track corrective measures.
  • Identify and comprehend gaps in customer performance to educate and optimize customer return on investment.
  • Collaborate with the Sales Team to pinpoint additional opportunities for maintaining client account success.
  • Maintain comprehensive customer records to facilitate proper account administration.

Cross-Functional Collaboration:

  • Responsible for developing and generating reports and data to efficiently communicate product performance to the Sales and Marketing teams.
  • Collaborate closely with Product Development teams to ensure collaboration and gather customer experience knowledge.
Education, Experience, and

Technical Skills:

  • Diploma/Bachelor's degree in business or related field with 2 years of relevant experience.
  • Proficiency in data analysis tools and software such as Microsoft Excel and PowerPoint is required.
  • Familiarity with data visualization platforms like Tableau, Power BI, and Google Data Studio would be advantageous.
  • Any experience in digital marketing is beneficial.
Required Soft Skills and Competencies:

  • Strong team player with excellent verbal and written communication skills.
  • Effective time management and organizational abilities, prioritizing requests promptly.
  • Exceptional problem solving and analytical skills, capable of reporting relevant data and linking results to client objectives.
  • Comfortable presenting data and speaking in front of teams.
  • The skill to address challenges or discrepancies in the data and develop solutions to improve data quality or analysis processes.
  • Being thorough and meticulous in collecting and recording data accurately to ensure its integrity and reliability.
  • Must possess technical proficiency.

  • Enterprise Regional Sales Manager

    7 days ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Performance Manager

    7 days ago

    Toronto, Ontario, Canada Bechtel Full time

    Requisition ID: 268862 Relocation Authorized:None: Telework Type:Part-Time Telework: Work Location: Toronto, ONProject Overview:Bechtel is seeking an experienced Performance Manager for a large and complex rail system project in the Greater Toronto Area, Ontario, Canada. This position will become part of a team serving as the primary source of sound...

  • Performance Manager

    7 days ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    We are seeking an energetic and experienced Performance Manager. This highly motivated individual will be responsible for developing & maintaining existing customer relationships while driving performance with AutoSync's CRM product, Activix. We are seeking a candidate that has proven success in developing strategic relationships in organizations leading...

  • Manager, Performance Management

    7 days ago

    Toronto, Ontario, Canada Restaurant Brands International Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - BURGER KING, TIM...

  • Performance Manager

    7 days ago

    Toronto, Ontario, Canada Bechtel Full time

    Requisition ID: 269641 Relocation Authorized:None: Telework Type:Full-Time Office/Project: Work Location: Toronto, ONSince 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy,...

  • Performance manager

    7 days ago

    Toronto, Ontario, Canada Trader Corporation Full time

    TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of , AutoSync and Dealertrack Canada. in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the...

  • Manager, Performance Management

    7 days ago

    Toronto, Ontario, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.Consistently named one of...

  • Manager, Platform Performance Management

    7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Manager, Enterprise Performance Management

    7 days ago

    Toronto, Ontario, Canada KPMG-Canada Full time

    OverviewAt KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.The opportunityKPMG's Enterprise Performance Management (EPM) Practice helps organizations be nimble and drive business value across their enterprise. We target the finance...

  • Manager, Enterprise Performance Management

    7 days ago

    Toronto, Ontario, Canada KPMG Full time

    Overview:At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.The opportunityKPMG's Enterprise Performance Management (EPM) Practice helps organizations be nimble and drive business value across their enterprise. We target the finance...

  • Manager, Government Performance

    7 days ago

    Toronto, Ontario, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.Consistently named one of...

  • Lead, Performance Management

    7 days ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Development and Performance Manager

    7 days ago

    Toronto, Ontario, Canada WestJet Full time

    Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.Join us and love where you're going.Development and Performance Manager - Toronto Base...

  • Manager, Government Performance

    7 days ago

    Toronto, Ontario, Canada LifeLabs Full time

    LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...

  • Manager, Performance Facilities

    7 days ago

    Toronto, Ontario, Canada York University Full time

    Purpose:York University's School of the Arts, Media, Performance & Design (AMPD) is one of North America's premier educational and research institutions for the visual, performing and digital arts. The largest, most comprehensive program of its kind in Canada, we unite more than 3,100 undergraduate and graduate students and 300 full-time and part-time...

  • Manager, Quality and Performance

    7 days ago

    Toronto, Ontario, Canada BETTER LIVING HEALTH AND COMMUNITY SERVICES Full time

    Summary:The _Manager Quality and Performance_ is a key member of both the Better Living Health and Community Services and Better Living at Thompson House management teams.Grounded in the organization's mission, vision, and beliefs, and in adherence with quality standards outlined in the Fixing Long Term Care Act (2021), CARF Accreditation, and HPCO best...

  • Manager, Fitness and Performance

    7 days ago

    Toronto, Ontario, Canada University of Toronto Full time

    Date Posted:06/01/2023Req ID: 30728Faculty/Division: Faculty of Kinesiology & Physl Ed.Department: Faculty of Kinesiology & Physl EdCampus: St. George (Downtown Toronto)Description:The University of Toronto's Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity...

  • Manager, Processes and Performance

    7 days ago

    Toronto, Ontario, Canada Air Canada Full time

    DescriptionBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Sr Director, MOC, the Manager, Processes and Performance - MOC will be responsible to manage the...

  • Manager, Digital Performance

    7 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Manager, Digital Strategy & Insights page is loaded Manager, Digital Strategy & Insights Apply locations Toronto, ON, CAN time type Full time posted on Posted 4 Days Ago job requisition id R Application Deadline: Customer Solutions Provides expertise in the design, development, management and implementation of assigned strategic initiatives from business...

  • Senior Manager, Performance Management

    7 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Senior Manager, Machine Learning and AI page is loaded Senior Manager, Machine Learning and AI Apply locations Toronto, ON, CAN time type Full time posted on Posted Yesterday job requisition id R Application Deadline:Data Analytics & Reporting Responsibilities Senior Manager, Machine Learning and AI leverages advanced analytical algorithms and technologies...