Front Office Supervisor

1 week ago

Thunder Bay, Ontario, Canada Silver Hotel Group Full time

Front Office Supervisor

We are currently looking to hire a Front Office Supervisor. The Front Office Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest's experience and provides the always-important first impression. Working collaboratively with the Front Office Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts. This role is a 1 year temporary contract.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It's a good place to be right now
  • Education Reimbursement for you (and your children)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate, you will:

  • Ensures a smooth operation of the Guest Services in the absence of the Guest Services Manager;
  • Acts as a role model in the service vision and standards of the Guest Services Team;
  • Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
  • Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
  • Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
  • Verifies that accurate room status information is maintained and properly communicated;
  • Resolves guest problems quickly, efficiently, and courteously;
  • Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
  • Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner;
  • Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan;
  • Performs other duties as assigned including assisting team members with their roles during peak periods.

What We are Looking for...

  • Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position;
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
  • Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
  • Demonstrated ability to interact in a team environment with several divisions/departments
  • Excellent written and verbal communication skills are essential;
  • Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
  • Ability to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.

About Valhalla Hotel & Conference Centre

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city's main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler's needs.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra "You Matter" resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

  • Front Office Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Silver Hotel Group Full time

    Front Office SupervisorWhat We Offer Work with likeminded team members who are passionate about their work and keep things fun, every day Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) A fastpaced environment in an exciting...

  • Front Office Associate

    1 week ago

    Thunder Bay, Ontario, Canada Fairfield Inn North Bay Full time

    THE OPPORTUNITY:FRONT OFFICE ASSOCIATEREPORTS TO ASSISTANT GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration....

  • Front Office Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Delta Hotels by Marriott Thunder Bay Full time

    Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...

  • Cashier/cash Office Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada No Frills Full time

    Location:Edward St N, Thunder Bay, Ontario, P7C 4P7We have opportunities for hard working, energetic and reliable people just like you.Why is this role importantOur Cashiers and Cash Office Supervisors connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience.What you'll do Provide...

  • Front of House Manager

    1 week ago

    Thunder Bay, Ontario, Canada Red Lion Smokehouse Full time

    About the role:The Front of House Manager role is front facing and responsible for the restaurant and bar, as well as a range of events from beer tastings to weddings to off site events. We want to ensure that our guests receive warm, friendly and professional service from the moment they walk through the door. You will use your skills to assist in...

  • Front Desk Agent/night Auditor-weekends

    1 week ago

    Thunder Bay, Ontario, Canada Comfort Inn Airport (O'Brien st) Full time

    The Comfort Inn Airport is looking to fill a Night Audit/Front Desk Agent Position.Shifts are a guaranteed 2 nights a week: 11pm-7am Friday and Saturday overnights and and other shifts as needed hours a week.The Front Desk Agent is responsible for ensuring guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering...

  • Scheduling Supervisor

    2 days ago

    Thunder Bay, Ontario, Canada CarePartners Full time

    OverviewCarePartners is adding to our team and we are looking for a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations...

  • Food Services Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Chartwell Full time

    Supervisor is responsible for all aspects of the residence's food service department. The FSS ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members.The responsibilities of the role include but...

  • Operations Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada GardaWorld Full time

    The Operations Supervisor (O/S) works from the GardaWorld Thunder Bay office and is responsible for the timely scheduling of guards and assignments; ensuring client satisfaction and operational success by meeting assigned KPI s including managing overtime and open hours; recruiting best in class resources and ensuring a full staff compliment for all...

  • Food Service Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Chartwell Retirement Residences Full time

    Chartwell Thunder Bay Retirement Residence770 Arundel Street, Thunder Bay, Ontario P7A 8C- Full-Time Ref: April 10, 2023At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives...

  • Office Support

    1 week ago

    Thunder Bay, Ontario, Canada CANADORE COLLEGE Full time

    Office Support - AdmissionsRegular Part-TimeUp to 24 hours/week - $18.84/hourCollege Drive Campus - North Bay, ONCOMPETITION:64-23DEADLINE:Monday, June 12, :00 p.m.QUALIFICATIONS: College Diploma in Office Administration, Business or related field or equivalent education Experience working with student records; preferably in a postsecondary setting...

  • Student Recruitment Officer

    1 week ago

    Thunder Bay, Ontario, Canada Nipissing University Full time

    Student Recruitment Officer - Post-Graduate Studies FocusFull Time Support StaffReporting to the Associate Registrar, Recruitment, the Student Recruitment Officer (SRO) will work within a team environment and plays an important role in Nipissing University's recruitment activities, as part of the front-line team responsible for building awareness and growing...

  • International Recruitment Officer

    1 week ago

    Thunder Bay, Ontario, Canada Lakehead University Full time

    International Recruitment Officer (The Americas)Lakehead University InternationalThunder Bay, OntarioFull-Time, PermanentSchedule II***Competition # SCHII-23-02Reporting to the Director of International Enrolment, the International Recruitment Officer recruits students from around the world to Lakehead University (all programs, at all campuses) by...

  • Maintenance Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Resolute Forest Products Full time

    Focused on both environmental stewardship and financial success, Resolute Forest Products offers promising and fulfilling job opportunities, where motivated individuals have every chance to accelerate their careers. If you are passionate and ready to make a difference, Resolute is the company that will assure you of success.Our Thunder Bay location in...

  • Office Assistant

    1 week ago

    Thunder Bay, Ontario, Canada A. M. Ludwig Saw Shop Ltd Full time

    Language: Bilingual in French is a plusResponsibilities: Greets customers in a polite and friendly manner Perform data entry tasks accurately and efficiently Provide excellent customer service by addressing inquiries and resolving issues promptly Maintain office supplies inventory and place orders when necessary Assist with clerical tasks such as filing,...

  • Maintenance Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Produits forestiers Résolu Full time

    We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success. Our Thunder Bay location in Ontario, Canada is currently seeking talent to fill the position of Sawmill Maintenance Supervisor, Thunder Bay Sawmill....

  • Maintenance Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Produits forestiers Résolu Full time

    We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success.Our Thunder Bay location in Ontario, Canada is currently seeking talent to fill the position of Sawmill Maintenance Supervisor, Thunder Bay Sawmill....

  • Front Store Supervisor Pt

    1 week ago

    Thunder Bay, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

    Location:1186 Memorial Ave, Pad 1, Mcintyre Centre, Thunder Bay, Ontario, P7B 5K5Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Managing the customer service functions, including cash, cashiers and...

  • Production Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Resolute Forest Products Full time

    We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success.Our Thunder Bay location in Ontario, Canada is currently seeking talent to fill the position of Shift Supervisor, Thunder Bay Sawmill. This job is...

  • Team Supervisor

    1 week ago

    Thunder Bay, Ontario, Canada Hands TheFamilyHelpNetwork Full time

    JOB POSTING #1791-23POSITION:Team Supervisor - Live-In Treatment ServicesLOCATION:North Bay, ONHOURS OF WORK:Permanent full-time (35 hours per week)HOURLY RATE:Minimum $32.68 to maximum $40.92 per hour; salary commensurate with education and experienceCLOSING DATE:This posting will remain open until the positions have been filledABOUT US:Hands is working to...