Delivery Consultant

2 weeks ago

Montreal, Quebec, Canada Dynatrace Full time

By joining our professional services team as a Delivery Consultant, you will be a key contributor during our customers digital transformation.

Above all your work will help shape the way our customers do business.


In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services.

To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities.

Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements.

You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities:

  • Summarize and review performance trends in operations status meetings
  • Assist client staff in the troubleshooting and rootcause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • Mentor and train customers on the Dynatrace Platform and Best Practices
  • Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
  • Provide regular status updates and project documentation to support efforts at customer engagements
  • Assist sales team in identifying new opportunities for product and services at customer sites
  • Ensure health of the client's Dynatrace Platform deployment and update software with any necessary service packs
  • Maintain accurate deployment documentation

Travel Requirements

  • Most Dynatrace Services client engagements are mid to longterm assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

Qualifications:

-
_Must be fluent in French and English

_:

  • 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
  • 1+ years of solid enterprise level.
NET or Java development/support/operations

  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
  • Experience with database technologies (Oracle, DB2, MS SQL)
  • Excellent organizational/time management skills
  • Must have strong interpersonal communication skills and a passion to learn new technology
  • Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Must be a highly motivated energetic selfstarter who excels in fastpaced, dynamic, team environments and committed to getting results
  • Must have excellent written, oral, and presentation communications skills.
  • Must possess excellent problemsolving and analytical skills
  • Ability to work with mínimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

Desired Experience:

  • Previous consulting experience and / or Project Management experience is a plus
  • Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
  • Dynatrace Product Certification

Discover more perks & benefits:

Company Description:

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

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