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IT Consultant

3 months ago

Montreal, Quebec, Canada McGill University Full time
Please refer to the

job aid for instructions on how to apply.

Faculty of Science

Position Summary:


Reporting to the IT Operations Manager in the IT Services Unit of the Faculty of Science, the Information Technology (IT) Consultant provides second-level technical support to IT Support Technicians in the delivery of end-user-computing and desktop support services to academic and research staff members.

The IT Consultant defines and documents support procedures for end-user-computing activities based on established policies.

Primary Responsibilities:

  • Assist in the development of basic functionality scripting and support functional and user-acceptance testing.
  • Install, upgrade, configure and monitor hardware, middleware, and operating systems.
  • Write, edit and update technical documentation and update changes in IT business processes.
  • Perform system maintenance including backups, patches, upgrades, restore, etc.
  • Respond to users and on a variety of requests and define functionality.
  • Code programs, prepare test data, and test and debug programs.
  • Provide support services related to the implementation, operation, and maintenance of systems.
  • Establish and foster effective working relationships by identifying needs and providing support in the delivery of services. Assess and resolve problems. When appropriate, inform supervisor and formulate recommendations.

Additional Responsibilities:

  • Leverage provisioning infrastructure to automate the deployment of desktops.
  • Advise stakeholders on performance and capacity requirements for desktop environments.
  • Identify areas for improvement in endusercomputing.
  • Interface with Central IT for the provisioning of centrally managed infrastructure services.
  • Develop simple scripts to automate repetitive tasks.

Other Qualifying Skills and/or Abilities:

Technical skills:

  • Operating systems: Windows, MacOS, Linux
  • Advanced troubleshooting of configuration and hardware issues
  • Diagnosis and remediation of desktop/workstation performance problems
  • Knowledge of security best practices for desktop/workstation environments
  • Troubleshooting of file ownership and permissions problems
  • Networking
  • Provisioning and troubleshooting network services including CIFS/NFS, Mail, Web, DNS, LDAP.
  • Basic network performance troubleshooting
  • VPNs and network tunneling
  • Storage and backups
  • Ability to analyze desktop and small server workloads, and suggest a data protection approach
  • Troubleshooting issues with backup infrastructure
  • Provision volumes and file systems on networked file servers and NAS devices
  • Applications development and support
  • Basic programming experience in any modern languageOther skills:
  • Client
  • focused and service
  • oriented with a high level of professionalism, discretion and the ability to build constructive work relationships with a variety of clients including professors, staff and students.
  • Proven ability to work independently and as part of a collaborative team.
  • Excellent time management and organizational skills with the ability to prioritize and multi
  • task.
  • Demonstrated ability to take initiative and problem
  • solve while remaining calm under pressure.
  • Excellent communication, writing and documentation skills.
  • Demonstrated ability to troubleshoot, assess and resolve problems.
  • Experience working in a laboratory environment is an asset.
  • Knowledge of French and English: McGill University is an English
  • language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #3 on a scale of 0-4.
  • Minimum Education and Experience:
  • DEC III 3 Years Related Experience /

Hourly Salary:
(MUNACA Level H) $ $40.97

  • Hours per Week:
Full time)

Supervisor:
Director of Administration and Operations

Position End Date (If applicable):

Deadline to Apply:
- ._