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Operations Coordinator

3 months ago

Dorval, Quebec, Canada Menzies Aviation Full time

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation

Main accountabilities include:

  • To consistently deliver the highest possible level of customer service at all times.
  • Ensures and takes immediate actions in order to prevent any irregularities in the operational activity.
  • Ensuring that the daytoday operation is coordinated in accordance with MA and Airline procedures and in accordance with the Airline daily flight schedule.
  • Ensuring that any Airline flight schedule changes are adjusted and captured in RSMS system (including additional flights).
  • Ensuring that all relevant services are reported in the RSMS system as per the agreed SLA.
  • Ensuring that all relevant operational messages are sent in accordance with Airline procedures and the agreed SLA.
  • Ensure a prompt communication between all relevant staff involved in the ground handling operation.
  • Ensure that all delay codes are used in accordance with the agreed Airline SLA.
  • No station delay is allowed to be set without prior approval of the line manager or substitute and it always has to be followed by a brief incident/irregularity report.
  • Confirm billing information for each turn/arrival/departure/service
  • RSMS (flight "ops committed" status).
  • Ensuring that the proper communication is maintained with the relevant staff and actions are taken in due time in case of any operational disruptions.
  • Ensure a prompt and clear communication between Airline-IOCC and MA.
  • Immediate communication with the Management team in case of any severe incident occurrence.
  • Represent Menzies Aviation in a professional manner at all time.
  • Mandatory to attend training courses related to their job duties as may be arranged by the Company.
  • Reporting irregularities, incidents, discrepancies and potential complaints to superiors.
  • Liaise with other departments, contributing to meeting according to his level of competence and being a key player in the company.
  • Ensures that the documents received or issued are kept securely and in accordance with Airline's procedures and MA procedures and is responsible according to the law and the internal confidentiality regulation for the manipulated documents.
  • Ensures that the workplace is clean and tidy.
  • Ensures that the Airlines SLA's are respected and maintained and any irregularities are reported immediately to the direct line manager.
  • Ensures and takes immediate actions in order to prevent any irregularities in the activity.
  • Collaborates with the Ramp Department and Passenger Service Department in order to perform a safe and operative service.
  • Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation.
  • Always wear the PPE on the Apron during working hours.
  • Wear the uniform in accordance with the Company Uniform & Appearance policy
  • The Ops Coordinator must be aware of the latest changes / updates / memo by checking the SLS Board on a weekly basis

Qualifications and Experience:

  • Must be at least 18 years of age and legally able to work in Canada;
  • Must have high school diploma, GED or equivalent work experience;
  • Must be able to speak, read, and write in English;
  • Must complete and pass initial new hire classroom and onthejob training
  • Detailed knowledge of Airline procedures including Safety & Security
  • Solid knowledge of procedures IATA
  • Dangerous Goods
  • Solid knowledge of AGOM and handled Airlines procedures
  • Valid driver's license with good driving record.
  • Must be able to hold and maintain all required airport security clearance
  • Reliability, our customer and your fellow employees rely on you
  • Must be available and flexible to work variable shifts including weekends and holidays;
  • Must be comfortable working in an airport environment
  • Position requires long periods of time at the ticket counter and gate checkin areas; must be able to stand for prolonged periods of time.