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Rep-account Development

4 months ago

Toronto, Ontario, Canada Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


  • Accomplish and exceed 100% Key Performance Indicators (KPI)
  • Lead, grow and retain Small Medium Enterprise Small Business and Corporate Clients portfolio
  • Identify new opportunities with existing Clientele and maintain a balanced pipeline
  • Drive engagement and maximize spend opportunities by gaining an indepth understanding of a customer's B2B expense management process and identifying key suppliers through obtaining Accounts Payable documentation.
  • Analyze and develop negotiations based on consultancy and diagnosis to detect Client needs and expand opportunities and increase Charge volume
  • Conduct research and utilize knowledge of the competitive landscape and internal tools to build defensive / offensive strategies to engage/retain cardmembers
  • Collaborate with internal and external partners to identify growth opportunities, problem solve and increase cardmember spend
  • Develop authentic relationships with Clients with active listening and open communication
  • Utilize all necessary tools to Influence and positively impact discussions with cardmembers and internal contacts to maximize spend opportunities and drive engagement.
  • Keep uptodate on products, competition in the financial services space, and relevant developments in target industries (financial, manufacturing and construction, etc).
  • Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services
  • Helps manage the relationship between customers and American Express to maximize customer satisfaction, profitability and retention

Qualifications:

  • Minimum 23 years experience in consultative selling and account management in an outbound phonebased environment. B2B experience an asset.
  • University/College graduate or equivalent combination of education and meaningful business experience.
  • Ability to network through complex organizational structures to uncover product and process improvement opportunities.
  • Strong probing skills, communication skills, presentation skills and an ability to deliver a compelling message as within the Small Medium Enterprise in the payments industry
  • A true challenger who teaches new insights to differentiate Amex solutions, tailors messages for resonance and takes control of the buying process by clearly articulating the risk of not moving forward
  • An ability to maintain composure handling corporate customer issues, with a strong focus on quality service delivery, using resources and followingup.
  • High levels of initiative, self motivation and effective time management
  • Strong analytical, financial and general business acumen. Clevel exposure an asset.
  • Prior experience/knowledge in payment industry is an asset
  • Strong Microsoft Word, PowerPoint, Excel Skills
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an env