IT Specialist

2 weeks ago


Toronto, Ontario, Canada YWCA Toronto Full time

Employment Type:
Full-Time, Permanent

Work Hours:35 hours per week (Outside regular office hours and weekends may be required)

Salary:
$49,329
annually (Level 5), plus comprehensive benefits

Location:87 Elm Street, Toronto, Ontario M5G 0A8

Application Deadline:
Friday, March 15, 2024

JOIN OUR TEAM
The Information Technology Specialist is responsible for managing and executing everyday operations in the IT Department. They are also responsible for troubleshooting computer problems.

ABOUT YWCA TORONTO
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence.

We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence.

We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

  • Provides Tier 1 support through helpdesk and escalates issues, as required;
  • Troubleshoots software/hardware for staff and public facing workstations;
  • In conjunction with Senior IT Administrator, provides ongoing maintenance of all workstations (e.g. patches, updates);
  • Maintains the configuration of workstations to ensure network security;
  • In conjunction with Senior IT Administrator, administers and supports client control software;
  • Maintains records of upgrades, updates, maintenance and repairs of each machine;
  • Provides A/V support where required for different venues at Elm administrative office;
  • In conjunction with the Senior IT Administrator, troubleshoots network connectivity outages;
  • In conjunction with the Senior IT Administrator, liaises with Internet Service Provider (ISP) and phone company to reestablish Internet connection when required;
  • Maintains records of upgrades, updates, maintenance repairs and ISP service outages;
  • Troubleshoots phone issues related to traditional PBX, VoIP and Cloud hosted phone systems;
  • Troubleshoot issues pertaining to Association owned mobile devices;
  • Creates and maintains documentation and a detailed understanding of all computer issues.

QUALIFICATIONS

  • Indepth knowledge of an academic or technical discipline normally acquired through courses leading to a relevant undergraduate degree or equivalent experience in the computer/technology field (Cases for Equivalency will be considered);
  • 1 to 3 years of directly related work experience;
  • Working experience in a windows serverbased network environment;
  • Working knowledge of all clientbased Windows versions, Mac OSX, Microsoft Office suites;
  • Working knowledge of Apple iOS;
  • Proven hardware and software troubleshooting skills;
  • Detail oriented, with excellent organizational and analytical skills;
  • Creative problemsolving and logístical skills;
  • Ability to work independently and as part of a team;
  • Ability to lift and carry up to 50lbs;
  • Ability to work with a range of people within a multicultural environment;
  • Demonstrates awareness of issues affecting women, girls and gender diverse people.

Note:
Will be required to travel occasionally to other sites.


Vaccination Policy:

  • In accordance with YWCA Toronto's COVID19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID19 vaccinations and booster doses as recommended by Toronto Public Health.

Posting Date:
March 4, 2024

YWCA Toronto transforms lives.

As the city's largest multi-service women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy:

In accordance with YWCA Toronto's COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

YWCA Toronto is a Scent-Sensitive Workplace.

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