Concierge

1 week ago

Edmonton, Alberta, Canada FirstService Residential, Alberta Full time

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's leading property management firm.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves.

Is that you? If so, we think you should get to know us.

Job Posting for:
New Cambridge Lofts, Edmonton Alberta

Responsibilities:

The Concierge will be responsible to identify and clarify residents' needs and desires to provide excellent customer service.

Reporting to the Community Manager the Concierge is the "face" of the building and greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents.


Duties & Responsibilities:

  • Welcome and acknowledge all residents, contractors, and guests according to established standards.
  • Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
  • Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
  • Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
  • Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
  • Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
  • Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
  • Ensure uniform and personal appearance are crisp, clean, and professional.
  • General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
  • Monitor amenity space for service, safety, and wellbeing of residents.
  • Responsible for access controls for contractors.
  • Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
  • Orders office supplies and maintains inventory.
  • Complying with company procedures and safety policies.
  • Perform other reasonable job duties as requested by Supervisors.

Additional Duties & Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.

Qualifications & Skill Requirements:

  • At least 2years customer service experience required.
  • Prior experience as a concierge in a hotel environment considered an asset.
  • Driven and aspiring to always create a positive environment for all guests.
  • Exceptional interpersonal skills
  • Interest in meeting new people, building connections and building experiences.
  • Clear communication both verbal and written
  • Able to work flexible hours, availability for evenings and weekends required.
  • Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook
  • Professional attitude and appearance
  • Ability to work as a team, be creative, and think outside of the box
  • Specialized training or course work in security methods; including direct and video monitored observations, nonviolent critical intervention, negotiation, and deescalation;
  • Experience with modern building systems; including but not limited to, fire suppression and alarms, elevators, HVAC, emergency generators and water systems.

Tools & Equipment Used

  • Computer
  • General Office Equipment

Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully p

  • Concierge

    1 week ago

    Edmonton, Alberta, Canada West Edmonton Mall Full time

    The Concierge delivers a unique and personalized experience to every guest at our hotel, and is responsible for welcoming guests, managing information, understanding guest's needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel and West Edmonton Mall.Primary Responsibilities: Greeting and welcoming...

  • Concierge

    1 week ago

    Edmonton, Alberta, Canada West Edmonton Mall Full time

    The Concierge delivers a unique and personalized experience to every guest at our hotel, and is responsible for welcoming guests, managing information, understanding guest's needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel and West Edmonton Mall.Primary Responsibilities: Greeting and welcoming...

  • Corporate Concierge

    1 week ago

    Edmonton, Alberta, Canada Compass Group Full time

    Location: Edmonton, ABYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions,...

  • Concierge

    1 week ago

    Edmonton, Alberta, Canada Chartwell Retirement Residences Full time

    Chartwell Griesbach Retirement Residence4480 McCrae Avenue, Edmonton, Alberta T5E 0Y- Casual Ref: January 18, 2023If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian population and love being around similarly driven individuals of diverse backgrounds and life experiences, please...

  • Real Estate Concierge

    1 week ago

    Edmonton, Alberta, Canada Pernod Ricard España SA Full time

    Using the table management software:strategically seats guests, updates table status to expedite service, and ensures wait times are kept to a minimum, providing an excellent guest experience Assists guests who have inquiries about local attractions, including other wineries, restaurants, hotels, etc. As often as possible, thanks guests for visiting and...

  • Concierge/guest Relations Coordinator- Contract

    1 week ago

    Edmonton, Alberta, Canada QuadReal Property Group Full time

    About QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...

  • Front Desk Concierge

    1 week ago

    Edmonton, Alberta, Canada FirstService Residential Full time

    The SKY Residences is a luxury condominium situated in Edmonton's dynamic new ICE District, and an oasis of extraordinary proportions. If you're a team player who is excited to deliver a meaningful resident experience, we encourage you to apply.Duties & Responsibilities: Welcome and acknowledge all residents, contractors, and guests according to established...

  • Security Concierge

    1 week ago

    Edmonton, Alberta, Canada Boardwalk Full time

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.Boardwalk recognizes our Associates as our most valuable asset. We are proud...

  • Recreation Concierge Ft

    1 week ago

    Edmonton, Alberta, Canada Marriott International, Inc Full time

    Job Number Job Category Golf, Fitness, & EntertainmentLocation JW Marriott Edmonton ICE District, nd Street, Edmonton, Alberta, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation...

  • Appliance Technician

    1 week ago

    Edmonton, Alberta, Canada Best Culture Solutions Full time

    MyHomeConcierge'smissionistohelppeoplebeworry-freewhenitcomestotheirhomemaintenance. We can clean it, build it, and fix it. We remove the headaches of finding and vetting contractors for each job or endless DIY projects by being a one-stop shop for homeowners.Our Team Members love having the opportunity to gain experience solving a wide variety of problems....

  • Full-time High Profile Tower Security Position

    1 week ago

    Edmonton, Alberta, Canada Securiguard Full time

    Securiguard Security Services Ltd has been in the forefront of the asset protection arena for over 40 years by being a leading edge and innovative security solution provider. Securiguard is currently looking for Full-Time Security Professionals that are experienced and motivated to join our team in Edmonton.Duties for this Key Role include:Answering...

  • Full-Time & Part-Time Security Guard Positions

    1 week ago

    Edmonton, Alberta, Canada Securiguard Full time

    Securiguard is currently looking for a Full-Time and Part-Time Security Professional, that is experienced and motivated, to join our team in Edmonton.Requirements: Alberta Security LicenseFirst Aid/CPRWHIMSPrevious experience in SecurityAbility to work days, nights, and weekendsMust have a vehicle or regular access to a vehicle to commute to the siteDuties...

  • Full-time Local Industrial Security Guard Position

    1 month ago

    Edmonton, Alberta, Canada Securiguard Full time

    Securiguard is currently looking for Full-Time Security Professionals for a local industrial site, that are experienced and motivated, to join our team in Edmonton.Requirements: Alberta Security License is a mustFirst Aid/CPRWHIMSHave a Full Class 5 Alberta Operator's License (Advanced, not GDL) and clean driver's abstractAble to pass a urine analysis...

  • Full-time Local Industrial Security Guard Position

    3 weeks ago

    Edmonton, Alberta, Canada Securiguard Full time

    Securiguard is currently looking for Full-Time Security Professionals for a local industrial site, that are experienced and motivated, to join our team in Edmonton.Requirements: Alberta Security License is a mustFirst Aid/CPRWHIMSHave a Full Class 5 Alberta Operator's License (Advanced, not GDL) and clean driver's abstractAble to pass a urine analysis...

  • Full-time Local Industrial Security Guard Position

    1 week ago

    Edmonton, Alberta, Canada Securiguard Full time

    Securiguard is currently looking for Full-Time Security Professionals for a local industrial site, that are experienced and motivated, to join our team in Edmonton.Requirements: Alberta Security License is a mustFirst Aid/CPRWHIMSHave a Full Class 5 Alberta Operator's License (Advanced, not GDL) and clean driver's abstractAble to pass a urine analysis...

  • Senior Manager/Manager

    1 week ago

    Edmonton, Alberta, Canada RPMGlobal Full time

    Where everyone's friendly and helps each other out? Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the...

  • RN TN Visa Sponsorship Opportunity Med/Surg, ER, Critical Care, Psychiatric

    1 month ago

    Edmonton, Alberta, Canada White Glove Placement, Inc. Full time

    Sponsorship opportunities available for RN Canadian CitizensRewarding RN Registered Nurse Medical Surgical, Psychiatric, ICU, and Emergency Room (ER) contract opportunities available at prestigious Hospitals in New York, NYWhite Glove Placement, Inc. will provide the necessary job offer letter needed to obtain the TNVISA. Once on the job we can assist you in...

  • RN TN Visa Sponsorship Opportunity Med/Surg, ER, Critical Care, Psychiatric

    3 weeks ago

    Edmonton, Alberta, Canada White Glove Placement, Inc. Full time

    Sponsorship opportunities available for RN Canadian CitizensRewarding RN Registered Nurse Medical Surgical, Psychiatric, ICU, and Emergency Room (ER) contract opportunities available at prestigious Hospitals in New York, NYWhite Glove Placement, Inc. will provide the necessary job offer letter needed to obtain the TNVISA. Once on the job we can assist you in...

  • Mobile Security

    1 week ago

    Edmonton, Alberta, Canada Securiguard Full time

    **Securiguard is currently looking for a Full Time Security Professional, that is experienced and motivated, to join our mobile team in Edmonton.Job Duties: Report writing and acknowledging patrols by using our SecuriTrack software Providing emergency response to static sites and employees Completing security & safety audits and reporting deficiencies to...

  • Senior Manager and Manager

    1 week ago

    Edmonton, Alberta, Canada RPMGlobal Full time $125,000 - $160,000

    Where everyone's friendly and helps each other out? Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the...