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Front Desk Concierge

3 months ago


Edmonton, Alberta, Canada FirstService Residential Full time

The SKY Residences is a luxury condominium situated in Edmonton's dynamic new ICE District, and an oasis of extraordinary proportions. If you're a team player who is excited to deliver a meaningful resident experience, we encourage you to apply.

Duties & Responsibilities:

  • Welcome and acknowledge all residents, contractors, and guests according to established standards.
  • Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
  • Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
  • Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
  • Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
  • Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
  • Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
  • Ensure uniform and personal appearance are crisp, clean, and professional.
  • General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
  • Monitor amenity space for service, safety, and wellbeing of residents.
  • Responsible for access controls for contractors.
  • Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
  • Orders office supplies and maintains inventory.
  • Complying with company procedures and safety policies.
  • Perform other reasonable job duties as requested by Supervisors.
  • Report accidents, injuries, and unsafe work conditions to leader.
  • Stand, sit, or walk for an extended period or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.

Qualifications & Skill Requirements:

  • At least 1year customer service experience required
  • Prior experience as a concierge/front desk in a hotel environment required
  • Ability and drive to create a positive environment for all residents and guests attending the lobby.
  • Exceptional interpersonal skills, clear communication both verbal and written.
  • Able to work flexible hours, availability for evenings and weekends.
  • Must be computer literate and have an understanding of Microsoft office, included but not limited to Excel, Word, Outlook.
  • Professional attitude and appearance.
  • Ability to work as a team, be creative, and think outside of the box.

This position requires flexibility with shift work in the day, evenings, weekends, and holidays.

Job Types:
Full-time, Permanent

Salary:
$20.00-$21.00 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Experience:

Hotel Guest: 1 year (required)

Work Location:
In person